Industry-specific business process framework facilitates improvement
through process management and benchmarking for consumer electronics
the non-profit leader in benchmarking and best practices research, has
introduced a business process framework for the consumer electronics
industry. This version of APQC’s cross-industry Process Classification
FrameworkSM (PCF) was developed by APQC in collaboration with
Wipro Ltd. (NYSE:WIT), a leading global Information Technology,
Consulting and Outsourcing company. This framework is intended to help
consumer electronics companies, and other similarly-focused
organizations, in their process definition, benchmarking, and content
The consumer electronics PCF may be downloaded for free at www.apqc.org/pcf.
“APQC is excited to provide the consumer electronics industry with the
same benefits that others have received from industry-specific process
classification frameworks,” said John Tesmer, senior program manager
with APQC. “As in the automotive, banking, consumer products,
telecommunications and other industries, APQC’s framework will enable
consumer electronics organizations to judge how they measure up to
competitors in an objective and standardized format.”
Commenting on the partnership, Kishore Rachapudi, Vice President &
Vertical Head, Consumer Electronics Business, Wipro, said, “Our
association with APQC helped us develop the Consumer Electronics Process
Classification Framework (PCF) which is reflective of business needs of
our customers in the consumer electronics industry. This will help us
identify and define process elements for the industry, and build
capabilities to improve and accelerate business processes for our
customers and thereby business outcomes.”
At its simplest level, APQC’s PCF is a list that organizations can
utilize to define work processes comprehensively and without
redundancies. The PCF identifies 12 high-level functional categories and
contains more than 1,000 process elements that, when considered as a
whole, represent the operations of an organization.
The PCF forms the foundation of APQC’s Open Standards BenchmarkingSM
(OSB) research program (www.apqc.org/osb).
The OSB program allows organizations to directly compare their
performance against other organizations for the detailed processes
described in the PCF. In addition, the PCF enables organizations to
understand their inner workings from a more customer-focused horizontal
process viewpoint rather than a vertical functional viewpoint.
APQC is a member-based nonprofit and one of the world’s leading
proponents of knowledge management, benchmarking, and best practices
business research. Working with more than 750 organizations worldwide in
all industries, APQC provides organizations with the information they
need to work smarter, faster, and with confidence. Visit www.apqc.org,
call +1.713.681.4020, or follow @APQC
and learn how to Make Best Practices Your PracticesSM.
About Wipro Ltd.
Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting
and Outsourcing company that delivers solutions to enable its clients do
business better. Wipro delivers winning business outcomes through its
deep industry experience and a 360 degree view of "Business through
Technology" - helping clients create successful and adaptive businesses.
A company recognized globally for its comprehensive portfolio of
services, a practitioner's approach to delivering innovation, and an
organization wide commitment to sustainability, Wipro has a workforce of
140,000 serving clients across 57 countries. For more information,
please visit www.wipro.com.
Ross Coulter, 214-394-5538