Leading Australian Operator Expands Use of the Market-Leading
Singleview Platform to Manage Credit Limits and Provide Account
ENGLEWOOD, Colo.--(BUSINESS WIRE)--
Mobile Australia, one of the country’s most popular mobile
operators, and CSG
Systems International, Inc. (NASDAQ:
CSGS), a global provider of interactive transaction-driven solutions
and services, today announced that Virgin Mobile has expanded its use of CSG
Singleview to improve the customer experience and meet changing
CSG’s partnership with Virgin Mobile spans more than 12 years. During
that time, Singleview has scaled seamlessly in line with Virgin Mobile’s
growth in the Australian market.
“CSG Singleview is the core of our billing operations,” said Graham
Milne, Director of Technology and Delivery at Virgin Mobile Australia.
“Singleview delivers exceptional flexibility and allows us to develop
new services quickly in a highly competitive market.”
New capabilities supported by CSG Singleview allow Virgin Mobile
customers to view and manage account balances accurately. This empowers
customers to control their credit limits and provides them with usage
notifications that help avoid bill shock caused by higher-than-expected
voice and data usage.
“Virgin Mobile’s enhancement of Singleview is focused on improving their
already impressive customer experience,” said Ian Watterson, vice
president and managing director of Asia-Pacific for CSG. “Virgin
Mobile’s customers are now in full control of their spend, allowing them
to avoid exceeding their voice and data limits through market-leading
The solution also enables Virgin Mobile to remain in full compliance
with Australian Communications and Media Authority (ACMA) standards.
Today, more than 60 of the world’s leading wireline, wireless, mobile
and IP network operators rely on CSG’s next-generation Singleview
platform for their fully converged real-time prepaid and postpaid
charging and billing services.