ENP Newswire -
Release date- 24092013 -
After a series of harassing calls, ECRMC's risk management council identified a need to track inbound calls among their various sites to facilitate the police and security teams in minimizing these occurrences. With eight medical locations, the hospital was experiencing a disconnect between the main acute-care medical center and their outpatient centers.
'One of their biggest needs was to the find a solution with Active Directory,' described
OfficeWatch XT is a new, feature-rich application for the enterprise that connects call reporting among multiple sites to improve visibility and reduce costs. XT is designed on a more sophisticated platform that enables customers to customize the application like never before. With more reporting export formats, improved automation settings, and site-specific alarming, XT helps healthcare costumers to understand the efficiency of each clinic and location.
'I monitor inbound and outbound calls and pass that info and reporting over to directors of each department,' explains Ashbrook. '[XT] sends and emails directly to them as a PDF file. I setup automatic reporting daily, weekly, and can send reports as often as needed. And I can manipulate that as I need.'
The use of mobility technology in the medical community has risen exponentially, making it easier for doctors to access data and connect with office staff even if they need to be offsite. Ashbrook was concerned that the additional communication between medical staff in the field would adversely affect the capacity of their call network. Once again, he turned to OfficeWatch XT to '...look at the Trunk TrafficWatch to monitor how much through-put is being used. I needed to see if the call traffic was going to increase to see if we needed another T1. Nope. No T1 needed. So far, everyone is able to make their calls. TrafficWatch was useful.'
ECRMC's sites utilize several PBX models, including
'We are on a border town to
'We were very excited to bring the new OfficeWatch solution to ERCMC. It is the only CAS platform we promote.,' Bodemann declared. 'Our engineers and technicians love it because it is easy to deploy and install, and the end users love it because it is so easy to learn and manage. Plus the support is just amazing.'
OfficeWatch XT includes one full year of technical support to ensure customers get their systems up and running quickly. Ashbrook agreed, 'The technical support team was great. When I asked if something could be done, they would do it. Then they trained me on how to manipulate the extensions, departments, etc, so if I need to make additional changes, I know how. For that, I am grateful.'
For more information about this project, visit
Metropolis Technologies has been a leading telemanagement and call reporting solution provider since 1993. Their newest offering, OfficeWatch XT Telemanagement helps medical practices and hospitals to reduce expenses, recoup revenue, and minimize liability with dynamic call accounting and reporting, site-specific alarming, and customizable configurations for more powerful visibility into the enterprise. Headquartered in
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