Five9 to Bring Contact Center and CRM Together in the Cloud, Creating
a Comprehensive Customer Service Agent Desktop
By connecting Five9 to the Oracle Service Cloud, enterprises can enjoy a new level of functionality with embedded telephony resources that enhance customer service desktops to enable comprehensive customer relationship management features in a single application.
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers.
“Oracle Validated Integration applies a rigorous technical review and test process. Achieving Oracle Validated Integration through Oracle PartnerNetwork gives our customers confidence that the integration between Five9’s cloud contact center software and Oracle Service Cloud has been validated and that the products work together as designed. This helps reduce deployment risk and improves the user experience for our joint customers.”
-- Kevin O’Brien, senior director, ISV and SaaS Strategy, Oracle
The integration with Five9 lets Oracle Service Cloud users log in and leverage the availability of telephony controls on the agent desktop. This includes:
“Contact center software on its own helps organizations create efficiencies and boost agent productivity. Customer relationship management software, like Oracle RightNow Cloud Service, enables companies to deliver exceptional experiences by tracking every customer engagement. When they come together, it empowers organizations to efficiently deliver stellar customer experiences, while minimizing costs.”