Jointly developed solution from Capgemini and Oracle aims to enhance
companies’ customer experience initiatives improving shopper
interaction, loyalty and margins
According to Capgemini’s most recent Digital Shopper Relevancy report, 60 percent of shoppers report that they expect the convergence of retail channels to be the norm by 2014, but more than half say that most retailers are not currently consistent in the way they present themselves across channels. With OCommerce, Capgemini and Oracle can help companies meet customer demand for consistency and convergence across virtually all technologies. This end-to-end solution can be implemented in its entirety or as a point solution, addressing a single area of need, and then expanded over time based on budget and priorities.
“By using Oracle’s cutting-edge technology solutions and Capgemini’s experience in process improvement and technology implementation, OCommerce provides customers with an ideal offering designed to transform their customer engagement,” said
Under the OCommerce umbrella, Capgemini collaborated with Desigual, one of the fashion industry’s leaders, in developing and implementing a new relationship channel between the headquarters and its sales network worldwide, using Oracle ATG Commerce Suite as a framework.
OCommerce is part of Capgemini’s All-Channel Experience portfolio of offerings, which helps consumer products and retail companies develop the business and technology architecture needed to produce a consistent, integrated customer experience across all channels. OCommerce incorporates new mobile and digital in-store processes while capitalizing on opportunities in the social channel through monitoring and proactive marketing. Additional capabilities include a 360-degree view of the customer, master data management and online cloud services.
Find out more about OCommerce on the Capgemini website.
For more information about the Digital Shopper Relevancy Report visit: www.capgemini.com/DigitalShopperRelevancy.
Capgemini is a Diamond level member of Oracle PartnerNetwork.
With more than 125,000 people in 44 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2012 global revenues of
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