Deeper Integration with Saleforce.com Sets LiveOps Apart from
REDWOOD CITY, Calif.--(BUSINESS WIRE)--
Inc., the global leader in cloud contact center and customer service
solutions, today announced that the leading provider of cloud-based data
backup, business continuity and disaster recovery solutions has chosen
to deploy LiveOps Platform with salesforce.com integration for their
customer service and technical support infrastructure.
“This leading Silicon Valley cloud solution provider is in the business
of protecting nearly three billion files and applications in the cloud.
They know and value cloud in a big way,” said Marty Beard, President and
CEO, LiveOps. “We’re seeing this more and more -- companies who have
started their business in the cloud, or who offer a cloud solution to
their own customers, want to walk the walk, as they talk the talk. This
is yet another indication of how cloud computing is becoming such a
mainstay for doing business on a global scale.”
LiveOps was awarded the contract after competing against three
well-known contact center brands. LiveOps stood above the competition
because of its deep integration with salesforce.com via Open CTI. Unlike
other solutions, LiveOps brings together the complete contact center
functionality, multichannel capabilities and social customer service
into the salesforce.com instance. This comprehensive, enterprise-grade
cloud contact center solution is on-demand and scalable. It puts control
firmly in the hands of business users, making it possible to view
critical information in real-time and rapidly adjusts to changing
business needs driven by today’s tech-savvy consumer.
About LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer
service solutions. More than 300 companies around the world, including Salesforce.com,
Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust
LiveOps’ technology to enable effective multichannel, social and mobile
interactions with their customers. LiveOps' award-winning platform has
processed more than 1 Billion minutes of customer interactions and
managed operations for the largest US-based cloud contact center of
20,000 home-based, independent agents. With 10+ years of cloud
experience LiveOps is the partner of choice for companies wanting to
migrate to the cloud. Headquartered in Redwood City, California with
European regional headquarters in London, UK, LiveOps supports a wide
range of industries including retail, financial, health care, insurance,
and high tech. For more information visit www.LiveOps.com.
McGrath/Power Public Relations for LiveOps
Rory Schaff, 408-727-0351
Source: LiveOps, Inc.