With LAGAN Web Self-Service, government agencies can easily offer personalized Web experiences that residents and businesses can use anytime to find information, and initiate and pay for services.
"Severe budget constraints and citizen demand for more transparency have forced governments worldwide to rethink how to manage many public services and do more with less," said
Governments have struggled to reap the benefits of Web self-service due to integration and security issues. Online and mobile services must be tightly integrated with front- and back-office systems to ensure information remains consistent across channels. Online services that are not properly integrated can defeat the purpose of channel shift -- inadvertently increasing the cost of service. Moreover, the lack of an appropriate security strategy -- one that makes services secure yet is not unduly arduous -- has thwarted online access to government services. Additionally, the advent of new device types, including Web-enabled tablets, phones and smart TVs, has exponentially increased these challenges.
Breaking Barriers: Online Services Made Secure, Accessible and Mobile-Ready
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