Hosted Business VoIP provider OnSIP recently launched OnSIP Call Assistant for Google Chrome™, now with Zendesk integration. This free Google Chrome extension saves time and increases efficiency for help desk teams by enhancing caller identification, automating ticket generation, and transforming every phone number into a link for instant click-to-call.
“The OnSIP Call Assistant is evolving into a ubiquitous work-day helper for users of cloud services,” said
OnSIP's Customer Success Team uses the OnSIP Call Assistant with Zendesk daily. Browne demonstrates OnSIP Call Assistant in a video that can be found here.
OnSIP Call Assistant leverages OnSIP's API to process real time call events. OnSIP's XMPP API sends call notifications down to the browser, and the client's browser then utilizes the Zendesk API to create the ticket and add the custom field information. This integration demonstrates the power of cloud-based systems with the cloud-based OnSIP Hosted PBX and the cloud-based Zendesk CSR system. For more information regarding how to add real-time communications to applications with the OnSIP API, visit http://www.onsip.com/api.
Having helped over 20,000 customers, OnSIP is a leading provider of business VoIP service to small and medium-sized businesses. OnSIP customers enjoy the benefits of a business class phone system, without the traditional high cost, burden, and inflexibility. For more information, visit http://www.onsip.com.
Read the full story at http://www.prweb.com/releases/2013/9/prweb11118049.htm
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