The poor state of internet connectivity in Togo has been criticised by concerned industry watchers as 'the most unstable and inconsistent on the continent', according to an article published by online journal BiztechAfrica. The landing of the West Africa Cable System (WACS), which took place amid much fanfare on 22 May 2012 in an event attended by the head of state Faure Gnassingbe and officials from state-run Togo Telecom, was meant to alleviate the country's internet connectivity woes. However, critics argue that the USD650 million WACS undersea cable scheme is now in 'disarray' as a result of a lack of investment in the domestic sector to realise the potential of the international cable connection.
Togo Telecom has been publicly apologising to its customers since 2011 for the poor state of its broadband internet infrastructure, and openly blaming cable failures and technical problems in neighbouring countries such as Cote d'Ivoire, Burkina Faso and Niger as the reason. However the embarrassed internet service provider (ISP) is accused of failing to come up with genuine answers for what has been described as an 'internet crisis' that has left millions 'in the dark'.