ZINK Imaging’s online support center provides 24/7 support access to customers, including a help desk ticketing system, self-service knowledgebase and a live chat option, all powered by Parature’s cloud-based software. With this expanded customer service availability and new self-service content and features, ZINK customers can find the product answers and information they need at any time through multiple channels, increasing customer satisfaction, while also improving internal customer service efficiency as ZINK hAppy™ Customer Care representatives can now manage and respond to customer questions coming from multiple service channels through a single, centralized cloud-based service desk with advanced routing and reporting capabilities.
“Our commitment to our customers is job number one, and Parature’s CRM solution allows the ZINK hAppy™ Customer Care team to support them seamlessly. The
“For me, part of the strength of this product has been the personalized support we have received from our customer success manager, as well as from the
“We are very proud to help power ZINK Imaging online support so they can provide superior care to their customers,” said
About ZINK® Zero Ink® Printing Technology
ZINK® Zero Ink® Printing Technology from ZINK Imaging is a revolutionary approach to printing that makes it possible to print in full-color without ink cartridges, ribbons or toner. The key to the ink-free system is the patented ZINK Paper®, an advanced composite material embedded with cyan, yellow and magenta dye crystals and with a protective polymer overcoat. Before printing, the dye crystals are colorless making ZINK Paper look like regular white photo paper. The ZINK Smart App Printers™ use heat to activate and colorize these crystals. The result is full-color, high quality, long-lasting and durable images.
About ZINK hAppy Smart App Printers™
The ZINK hAppy™ family from ZINK Imaging is a comprehensive line of products, all created to empower anyone to be more productive and creative at home or at work. The hAppy ecosystem includes a new category of devices called Smart App Printers™, ink-free ZINK zRolls™, a variety of digital content such as apps and design elements, complementary accessories, and the support and integration of third-party printing standards.
About ZINK Imaging
Read the full story at http://www.prweb.com/releases/2013/9/prweb11104005.htm
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