Olson & White Orthodontics, which also has offices in O'Fallon, Mo., was burglarized on
"I wouldn't characterize it as a lag," Nelson said, referring to the nearly five-weeks since the burglary occurred and when the letters were sent. "We had to do a fairly extensive investigation to determine what personal information may have existed on the stolen hardware and the scope of the number of people potentially impacted."
Most of the patients were likely teenagers who were getting braces, Nelson said. Their parents' data was also in the office's systems.
The patients' personal information included names, addresses, X-rays, photos and diagnostic findings. The parents', or insured party's, information included names, emails,
The computers were password-protected, but savvy identity thieves could still lift the data if they pursued it, Nelson said. Other items were stolen from the office, including a flat-screen television.
The investigation into the theft is ongoing, Nelson said.
Patients are being told to take specific steps to protect against identify theft, including not verifying requests to confirm any sensitive personal information.
Patients with questions should call Olson & White during normal business hours at 1-855-479-9542.
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