- VoltDelta experienced an increase in market share due to its success in generating business for its customers
VoltDelta continues to refine the automated 411 directory assistance that it launched more than 20 years ago. One of its most notable features is the ability to "remember" the user's last actions, so in case of disconnections, the user will not have to start over again when they call back. For example, VoltDelta's speech recognition-powered 511 service for multiple states "remembers" the stretch of road a motorist last asked about, so it can provide targeted traffic updates to callers.
VoltDelta also provides innovative, multi-channel IVR resources as highlighted in its solution for Parkmobile's mobile parking solution. "Running for the meter" no longer occurs as motorists use their mobile phones for parking space identification and to receive SMS reminders on impending meter expiration through VoltDelta's speech recognition and messaging platform.
VoltDelta has developed the patent-pending CrystalWAVE voice recognition technology to improve accuracy for large grammar applications, while also reducing tuning requirements. Applications that involve complex phrases or a large volume of possible results, such as addresses within a region, can now be more effectively and efficiently supported with IVR automation.
"VoltDelta also has developed an in-house call plus agent screen recording application that tracks and captures customer interactions from the IVR to live agents as a unified customer journey," said Frost & Sullivan Industry Analyst
Another significant market differentiator is VoltDelta's ability to supply accurate numbers and associated caller detail through its LSSiDATA division. LSSiDATA has numerous, continually updated opt-in landline and wireless numbers for intelligent call routing and dialog customization based on factors such as geographic location matched from the caller's phone number.
"Although VoltDelta's top competitors have larger shares of the hosted IVR market and are well-known brands, a recent spate of mergers and acquisitions has left VoltDelta as one of the few IVR specialist vendors in the marketplace," noted Read. "This positions it well among customers seeking IVR capabilities."
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