ENP Newswire - 26 August 2013
Release date- 15082013 - IRVINE, CA - VIZIO, Inc. America's #1 large size HDTV company as the leading seller of 60' and larger HDTVs in the U.S. 1 with 30% of the market in this class2, received J.D. Power's 'Highest in Customer Satisfaction with HDTVs Less Than 50 Inches (Tied)' ranking3, further demonstrating the brand's mission to deliver the latest technology at the best value to customers while providing best-in-class support.
In the J.D. Power 2013 HDTV Satisfaction Report SM, VIZIO ranks highest across multiple factors including ease of operating, competitiveness of the price paid, and styling and appearance. This marks the second consecutive year VIZIO has received a highest score from J.D. Power Customer Satisfaction study for HDTVs.
Founded on the principal that consumers deserve to own best-in-class technology, VIZIO first emerged on the HDTV scene in 2002. As a new entrant to the consumer electronics category with dedicated focus on delivering the best consumer experience, VIZIO has grown quickly over the past 10 years to become a market leader in HDTVs, providing consumers across America with advanced technology, superior performance and smart innovations such as VIZIO Internet Apps and VIZIO Internet Apps Plus, the leading Smart TV platform4 at unmatched values.
'We're thrilled to add a second J.D. Power Award to VIZIO's all-U.S.-based customer service teams' portfolio. In two consecutive years, we have also won multiple Stevie Awards for sales and customer support,' said Matt McRae, Chief Technology Officer. 'These combined honors are a tribute to our dedication to consistently deliver quality and reliability in all of our HDTVs, PCs, sound bars and accessories. We're excited to continue developing products and a satisfying user experience that place the latest entertainment technologies in consumers' hands.'
VIZIO is confident that its multiple award-recognized5, all U.S.-based Contact Center in Dakota Dunes, S.D. played a large role in the brand's customer satisfaction success. Staffed by experienced agents, the Dakota Dunes Contact Center is focused on helping users better understand their technology and troubleshoot solutions when necessary. The center takes calls and facilitates online customer chats covering topics that range from HDTVs, sound bars, stream players, accessories and general questions to technical inquiries surrounding VIZIO's PCs and Theater 3Dtechnology.
'Our 2nd award from J.D. Power motivates us to find new ways to exceed consumer expectations and to continue offering high-quality products people can fully enjoy and are proud to recommend,' said Lily Knowles, VP of Product Marketing. 'Achieving high marks in price, style and appearance, and ease of operating really speaks to VIZIO's commitment to delivering a quality entertainment experience, not only through great products, but a world-class customer service experience as well.'