The domain name for the city of
"Who knew that could happen," said Assistant City Manager
Those emails sent to city officials and employees very well could have ended up in cyberspace.
Telephone and other forms of communication with city government were unaffected. Problems with emails and the inability to access the city's website were first discovered early Tuesday. Upon a review by the city's
"Fortunately, our IT staff acted quickly to restore our license for another 20 years, and have put in place the ability for future IT staff to be reminded before such expiration occurs," Winson said.
renewal notice emails from the registrar of the domain name website were incorrectly categorized as spam by the city's email system and were not received by IT staff. The email spam filtering system has been reconfigured to prevent the circumstances from happening again.
"The result of our domain registration information being taken offline is that the Internet service providers of those users who attempted to access resources at the city -- email and web -- cached incorrect records about those resources in their systems," Marr said. "The amount of time varies that each Internet service provider caches this information, however the majority have a 24 to 48 hour window before the cached records expire."
City officials were hopeful the problems could be corrected by Thursday. However, some city employees said Friday they were still apparently having problems receiving emails from people outside city government.
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