Patent application serial number 755386 is assigned to Kextil, Llc.
The following quote was obtained by the news editors from the background information supplied by the inventors: "Field service operations, such as operations to install, maintain, or replace equipment, often involve complex, multi-step tasks that require access to data, decision-making, and logging of activities performed; however, current systems used to guide and record execution of such operations are limited, involving difficulty accessing background information (as such information is often buried in large manuals that do not differentiate between relevant and irrelevant information) and extensive paperwork or manual logging of data into fields of computer systems. As a result, compliance with operational guidelines is often poor, and logging of operational execution is often limited. These limitations make such operations error prone, and the lack of data about the choices made during failed operations makes it very difficult to improve future operations. Operational interfaces are also ineffective, as manual data entry systems, whether paper-based or computer-based, require users to stop what they are doing in order to access information or to log steps undertaken during execution of operations.
"A need exists for methods and systems that improve access to relevant data, that effectively guide operational choices, and that effectively guide steps undertaken in the execution of operations, such as to enable the improvement of future operational guidelines. A need also exists for methods and systems for rendering existing materials more suitable for use in guiding operations, such as operations that can be undertaken with a voice-based interface."
In addition to the background information obtained for this patent application, VerticalNews journalists also obtained the inventors' summary information for this patent application: "Provided herein are methods and systems for organizing, guiding, and recording the execution of operations performed by personnel, such as field service personnel, using a voice interface.
"Also provided herein are methods and systems for converting materials that govern operational procedures, such as field service manuals, into a form that is easily usable in a voice-guided execution of operations, including methods and systems for parsing operational information into different types, such that the information can be presented appropriately in the context of what is needed during execution of a particular operation.
"The methods and systems disclosed herein may include methods and systems for providing a library of speech-based, optionally multimodal, operational subroutines designed for guidance of workers through field service and asset management operations.
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