The assignee for this patent application, patent application serial number 368156, is Soaric Ab.
Reporters obtained the following quote from the background information supplied by the inventors: "In today's society many companies invest heavily in establishing an electronic business focused at providing customers with electronic commerce possibilities. Many authorities are also looking to providing network enabled services such as offering various registrations and information services through computer enabled network services.
"Electronic commerce, commonly known as e-commerce, ecommerce or e-comm, refers to the buying and selling of products or services over electronic systems such as the Internet and other computer networks. The most common form of E-commerce invested in by many companies is the establishment of an online shopping website. Online shopping is the process whereby consumers directly buy goods or services from a seller in real-time, without an intermediary service, over the Internet. It is a form of electronic commerce. An online shop, eshop, e-store, Internet shop, web shop, web store, online store, or virtual store evokes the physical analogy of buying products or services at a bricks-and-mortar retailer or in a shopping centre. The process is called business-to-consumer (B2C) online shopping. When a business buys from another business it is called business-to-business (B2B) online shopping.
"Unlike when a customer enters a shopping centre or a boutique a customer who enters an online shop is basically left to his own devices to figure out where to find the wanted products, how to select them, to purchase them and how to pay for them as there is no shopping attendant physically present to offer help and advice.
"It has been noted that many customers that browse an online shop can get confused, feel lost or generally be bewildered and sometimes cancel their browsing or purchasing prematurely. To overcome this various methods and systems have been disclosed on how to better offer the best service and assistance. Other scenarios also exist where a visitor can benefit from assistance or operator guidance. Examples of such scenarios are when a customer has questions regarding a product or there is a need to fill in complicated forms.
"To accomplish providing operator guidance and assistance various client assistance systems have been disclosed wherein an operator can share the customer's or visitor's screen view. This allows for an operator to see exactly what the visitor is seeing and to take control of the visitor's computer to guide the visitor through the steps necessary to perform a specific operation.
"Remote access can be explained as remote control of a computer by using another device connected via the internet or another network. This is widely used by many computer manufacturers and large businesses' help desks for technical troubleshooting of their visitors' problems.
"Remote Desktop Services in Windows Server 2008 R2, formerly known as Terminal Services in Windows Server 2008 and previous versions, is one of the components of Microsoft Windows (both server and client versions) that allows a visitor to access applications and data on a remote computer over a network, using the Remote Desktop Protocol (RDP). Terminal Services is
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