ROMFORD, ESSEX -- (Marketwired) -- 08/12/13 -- Neopost Limited has been shortlisted for CCA Excellence Awards 2013 in the Best Technology Partnership category.
CCA Excellence Awards programme is designed to recognise achievements of individuals and organisations committed to delivering outstanding customer service. The Excellence Awards is the most respected and sought-after programme, unique through its peer group judging process. The judging panel includes professionals from all sectors, and senior executives with wide-ranging experience in customer contact centres.
Warren Tait, Customer Services Director, said "To be recognised by industry peers, especially the prestigious CCA Excellence Awards, makes me so proud."
He goes on to say, "Investment in technology to demonstrate a superior customer experience has been my passion over the last few years and I am honoured to have Neopost listed as finalists!"
Charmaine Vallance-Poole, Head of Customer Experience, who recently joined Neopost, says, "I am delighted to be involved in this process and look forward to building on our success with further technology deployments that will enhance the experience that Neopost Limited delivers to its customers."
Anne Marie Forsyth, Chief Executive, CCA, said, "In today's challenging climate, it's more important than ever to recognise the efforts of individuals and teams dedicated to going the extra mile to deliver for customers, and these Awards are designed to do just that. Organisations are clearly committed to recognising the hard work undertaken throughout the year. I'd like to wish our short-listed entrants the best of luck. Given the quality of submissions received, getting to this stage of the judging process is an achievement in itself."
The Awards winners will be announced on the evening of 13th November 2013 at CCA's Gala Dinner & Excellence Awards Ceremony, being held at National Museum of Scotland, Edinburgh.
Members and non-members were invited to submit for the awards programme. All judges are appointed following a rigorous application process demonstrating their experience and capability to judge the submissions. Only judges who operate or work in customer contact centres are appointed. This innovative, independent judging process allowed the awards programme to be a credible recognition of professionalism and achievement by fellow customer contact professionals.
Note to Editors:
CCA is the leading independent authority on customer contact. Over 900 organisations currently subscribe to CCA membership services. This equates to a network of over 5,000 senior practitioners, employing between 35%-45% of the contact centre population in the UK. Around 20%-25% of people working in a contact centre in the UK are working in a centre accredited with CCA Global Standard©.
For further information visit www.cca-global.com
Neopost is the European leader and number two world-wide supplier of mailing solutions. It has a direct presence in 29 countries, with 5,900 employees and annual sales of EUR1,070 billion in 2012. Its products and services are sold in more than 90 countries, and the Group has become a key player in the markets for mailroom equipment and logistics solutions. Neopost supplies the most technologically advanced solutions for franking, folding and inserting and addressing as well as logistics management and traceability. Neopost also offers a full range of services, including consultancy, maintenance and financing solutions.
Neopost is listed in the A compartment of Euronext Paris and belongs notably to the SBF 120 Index.
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