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IntelliResponse Listed as a "Champion" in Info-Tech Research Group's Customer Service Knowledge Management (CSKM) Vendor Landscape Report

Jul 9 2013 12:00AM

Marketwire

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TORONTO -- (Marketwired) -- 07/09/13 -- IntelliResponse Systems, the leading provider of virtual agent technology solutions for the enterprise, today announced that it has been listed as a "Champion" in Info-Tech Research Group's Customer Service Knowledge Management (CSKM) Vendor Landscape report. IntelliResponse was included along with eight other CSKM vendors, and listed as one of four "Champions."

"IntelliResponse Virtual Agent is an easy choice if your organization is looking for customer knowledge-driven self-service. It is also worth noting that the product is very popular with the financial services and higher education sectors and is deployed in many universities and colleges across North America," said Tim Hickernell, Lead Consulting Analyst at Info-Tech Research Group.

Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.

About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.

Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What's more, key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.

IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world's most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse -- including CIBC Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University.

For more information about IntelliResponse, visit www.intelliresponse.com

About Info-Tech Research Group
With a paid membership of over 30,000 members worldwide, Info-Tech Research Group (www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a fourteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.



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IntelliResponse Contact:
Dominic Weeks
(617) 779-1818
intelliresponse@shiftcomm.com





Source: Marketwire


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