Samsung’s flagship model for 2012, the S III, receives an ACSI benchmark of 84 (on a 0 to 100 scale), beating Apple’s iPhone 5 at 82, the company’s most recent smartphone offering. Another Samsung model, Note II, shares the top of list at 84. Galaxy S4 is not included because the ACSI study was fielded just prior to its launch.
|Smartphone Customer Satisfaction 2013|
(0 to 100 scale)
|Galaxy S III||Samsung||84|
|Galaxy Note II||Samsung||84|
|Droid Razr Maxx HD||Motorola Mobility||80|
|Galaxy S II||Samsung||78|
|Droid Razr||Motorola Mobility||77|