"Keep calm and dispatch on."
With the revamping of the sheriff's communications center, which includes ergonomic chairs and rising desks, that's become easier.
"There's definitely a lot more of a comfort level and it feels more welcoming," said Hernandez, who has worked as a dispatcher for nearly five years. "I like the versatility of it."
While the communication center moved out of the
With funds from the
Each desk has its own fan and lamp so the dispatcher can adjust the ambiance to his or her liking. Crombach said that has reduced light and temperature "wars."
"I try really hard in maintaining an environment that is conducive to professionalism, efficiency and harmony," Crombach said. "I'm only happy if (the dispatchers) are happy. This is designed to meet their needs."
The communication center was one of five chosen across the state to participate in a regionally hosted 911 pilot system that makes geographic diversity possible.
This means dispatchers from the
Dispatchers communicate with the public and deputies from east to west county, on calls ranging from a burglary in progress to reported hit and runs. It can get loud and hectic, but the dispatchers remain focused at the tasks at hand, officials said.
The six to seven monitors in front of them allow them to put out messages to deputies and also track where patrol cars are. With the new system, dispatchers can drag their map of ongoing incidents to any screen they like.
Aside from the new chairs that do "like seven different things," dispatcher
"In situations like that, we're calling highway patrol, we're calling the fire department, so it's good to have this simple system of calling who you need to in one or two steps," Taylor said. "Now it's just boom, boom, boom."
In addition, the communication center already has equipment that could eventually make text, picture and video 911-communications possible.
The technology will be available once the network and cellphone carriers can provide that kind of service, Crombach said.
"We're on the cutting edge of next-generation 911," she said.
(c)2013 Ventura County Star (Camarillo, Calif.)
Visit Ventura County Star (Camarillo, Calif.) at www.vcstar.com
Distributed by MCT Information Services