Cloud-based software provides the social generation with new levels
of engagement to drive sales, enhance customer loyalty and reduce
Leverages powerful analytics and filtering capabilities, to easily
connect companies with qualified Twitter users, to boost sales and
resolve customer issues in a timely manner.
Robust text mining and natural language processing technology delivers
social media posts that are relevant only to the brands and topics
youíre most interested in. ITC works only with social media content
that social media users themselves have elected to make publicly
Turn-key set up and highly intuitive, with a quick learning curve for
customer service agents. ITC Express makes it easy to interact with
customers on the Internetís most popular social media platforms,
starting with Twitter and upcoming on other social media channels
currently available on In the Chatís Enterprise solution.
Intelligent, personalized engagement allows companies to more
effectively respond to fast-changing customer and market needs.
WATERLOO, Ontario--(BUSINESS WIRE)--
the Chat Communications Inc., a leader in social media sales,
insight and customer service solutions, today announced the launch of
ITC Express, a publicly available cloud-based platform that facilitates
fast and easy connections between companies and social media consumers.
In the Chatís Express solution brings together advanced text analytics
and a true contact center platform to enable companies to deliver
instant support for consumers seeking sales and service information in
real-time, through social media.
ďAt this very moment, millions of people are using social media to
inquire about new products and services and secure support for their
customer service needs,Ē said In the Chatís founder and CEO, John Huehn.
ďIn the Chatís mission is to address both company and consumer interests
by leveraging social media to connect these parties in faster and more
intelligent ways that result in higher customer satisfaction, new
revenue opportunities and lower service costs.Ē
Express is a low cost, turn-key solution ideal for companies keen to
participate in social media with the objective to grow sales and build
customer loyalty/retention. Built on the success of ITCís enterprise
software, ITC Express offers immediate, focused sales and retention
opportunities at an attainable cost, providing a fast and measurable ROI
for Telecoms, Financial Service firms and Retailers, along with other
Key capabilities of ITC Express
Pricing and Availability
ITC Express is available for use
now at www.inthechat.com.
Pricing starts at $350 per brand-stream, per month. No annual commitment
About In The Chat
ITC provides companies with unique social
insights and a more effective way to connect with customers. Its
software as a service (SaaS) is easy to use, fast to deploy and simple
to customize and integrate into any existing CRM system. ITCís
leading-edge, text-mining and filtering capabilities provide a granular
level of social intelligence that enables better decision making,
uncovers new revenue opportunities and allows quicker resolution of
customer problems. ITC provides a particularly high ROI for companies in
competitive B2C industries such as Telecom, Financial Services, Retail,
Hospitality & Travel and more. ITC was founded by customer service
expert, John Huehn, formerly the VP of Customer Support at Canadaís
largest wireless, data and Telecom Company. ITCís Management team has
more than 100-years of customer service, direct sales and technology
experience, at some of the largest, most successful institutions in the
world. For further information, visit www.inthechat.com.
The DFI Group
Media and Analyst Contact:
Malone, (760) 367-3121
Source: In the Chat Communications Inc.