HERNDON, VA -- (Marketwired) -- 07/11/13 -- XO Communications has announced that TMC, a global, integrated media company, has recognized XO Communications on its CUSTOMER 28th Annual Top 50 Teleservices Agencies Ranking.
"We are honored to have TMCnet recognize XO Communications as a Top 50 Teleservices provider for our interactive voice response solutions," said Don MacNeil, chief marketing officer of XO Communications. "This award is a testament to our focus and commitment to operational excellence and delivering robust and intelligent contact center solutions to our customers."
The Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed during the past year.
"The editors of CUSTOMER have ranked XO Communications as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry," said Rich Tehrani, CEO, TMC. "This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies."
XO Communications offers a robust suite of contact center and intelligent voice response solutions that help companies operate more efficient call centers and improve customer relationships. From services such as Contact Center on Demand that help customers minimize upfront costs and easily scale as demand grows to solutions that can intelligently route customer service calls to the right agent, XO Communications offers solutions that can support the most demanding contact center needs. To learn more about XO Contact Center solutions, visit http://www.xo.com/unify/contact-center.
About XO Communications
XO Communications is a leading nationwide provider of advanced IP communications, managed network and hosted IT services for business, large enterprise and wholesale customers. These customers include more than half of the Fortune 500, in addition to leading cable, mobile wireless and domestic and international telecommunications companies. XO offers a superior customer experience through its innovative solutions, its employees' focus on customers and the proven performance of its advanced network. To learn more about XO Communications, visit www.xo.com or blog.xo.com. XO Communications is also on Twitter, YouTube, Facebook and LinkedIn.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit www.customer.tmcnet.com.
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