SANTA CLARA, CA and SURREY, UNITED KINGDOM -- (Marketwired) -- 05/06/13 --
•Initiative previously launched in the U.S. and Canada will now be offered in the European Union -- providing easy access to applications from Avaya DevConnect Technology Partners. •Eight new strategic solutions are now available directly from Avaya and its channel partners.
Avaya, a global provider of business collaboration and communications solutions and services, today announced that it is extending its DevConnect Select Product Program into the European Union (EU). The move further expands an initiative that streamlines how customers order Avaya-compatible applications.
Solutions offered through the Select Product Program are chosen for their strategic value in the marketplace and for their proven interoperability with Avaya technology. Each is available for order directly from Avaya and its extensive network of channel partners, with delivery, implementation, service and support provided by Select Product Program companies.
Initially, five Select Product Program providers will offer solutions in the EU, including:
•Integrated Research-Prognosis: Avaya selected solution for real-time voice quality performance management and monitoring of Avaya Aura Environments. •Komutel: A PC attendant console for Avaya Communication Server 1000. •Symmetrics: A reporting and analysis suite for Avaya Aura® Contact Center and Avaya Call Management System. •vBrick: IP video solutions that integrate seamlessly with Avaya Unified Communication solutions. •Xima: A call history, recording and real-time reporting tool for Avaya IP Office.
In addition to Komutel, Avaya is also announcing the addition of new solutions from seven additional Technology Partners to the U.S and Canadian SPP portfolios, including:
•AudioCodes: SIP Gateways for Avaya Aura, Avaya Communication Server 1000, Avaya Aura Messaging and Avaya Meeting Exchange. •ION Networks: A "plug and play" security appliance with a full pre-installed Avaya Secure Access Link (SAL) Gateway that provides centralized IP connectivity and alarming for up to 400 Avaya applications. •Listening Methods: IVR and end-to-end caller experience analytics for revealing the performance of the end-to-end call including the IVR and agent-caller conversation -- delivered as a managed service. •LumenVox: Speech recognition, text-to-speech, call progress and tuning solutions for Avaya Aura Experience Portal. •OnviSource: Workforce optimization and customer interaction process automation for Avaya Aura, utilizing Speech Analytics for business analytics functions via integration with Avaya's phonetic technology. •Cofely Quentris: PC Attendant Consoles for Avaya Communication Server 1000 and Avaya Aura Contact Center. •Spectrum: A reporting portfolio for Avaya Call Management System, including enterprise software, data collectors, desktop displays and wallboards.
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