News Column

BMO Opens "Studio" Branch in New Urban Village on Nun's Island

May 3 2013 12:00AM

Marketwire

LogoTracker

MONTREAL, QUEBEC -- (Marketwired) -- 05/03/13 -- BMO Bank of Montreal today announced the opening of a 'studio' model branch, located in Montreal's Nuns' Island on the ground floor of the ZUNI condo building at 109 Chemin de la Pointe-Nord.

"The studio branch reflects our continued efforts to address the changing needs of our customer base," said Paul Dilda, Head, North American Branch Channel, BMO Bank of Montreal. "Part of providing a great customer experience is connecting with customers where they live and play. In this case, the smaller studio branch is fully integrated within a residential and office development right where customers have told us they want to do their banking."

Mr. Dilda added that the smaller studio branch will employ four BMO bankers that will be able to provide both sales and service expertise depending on the needs of the customer. He noted that BMO will consider expanding the concept into additional urban markets in North America, including Toronto and Chicago.

The studio branch model is being test-marketed in Quebec where BMO has made significant investments in recent years, including the opening of six new branches in 2012.

The new Ile-des-Soeurs - Pointe-Nord branch offers customers extended banking hours, including Saturdays, and is designed to provide a great banking experience through a variety of financial services and conveniences. Features include:

-- Open Banker Workstations: The traditional enclosed office spaces have been replaced with an open layout to allow customers greater visibility and access to branch staff.-- Shared Customer Meeting Spaces: The studio branches include new customer meeting spaces that allow for more comfortable, collaborative and private conversations between customers and BMO staff.-- Central Location: The new branch is conveniently located on the ground floor of the ZUNI condo building - home to 165 units.-- Customer Connectivity: BMO WiFi network provides free internet access for branch customers for either their banking or other personal needs.-- Additionally, the branch will provide a 24-hour ATM, services provided in five different languages and barrier-free access.



"We are committed to providing a great customer experience across all of our banking platforms, including our online, mobile and in-person banking services," said Michel Jarry, Vice President, Personal Banking, BMO Bank of Montreal. "The branch's unique location, layout and extended banking hours will make it easier for our customers to come in and speak with our team about all of their financial needs."

In celebration of the branch opening, customers who open a new Primary Chequing account between May 3 and June 30, 2013, will receive $100 from BMO to help kick-start their savings. For more information, please visit the branch.

The Ile-des-Soeurs - Pointe-Nord branch's extended hours of operation are:

-- 9:00 a.m. to 5:00 p.m. Monday, Tuesday and Friday;-- 9:00 a.m. to 8:00 p.m. Wednesday and Thursday; and-- 9:00 a.m. to 4:00 p.m. Saturday.



About BMO Financial Group

Established in 1817 as Bank of Montreal, BMO Financial Group is a highly diversified North American financial services organization. With total assets of $542 billion as at January 31, 2013, and more than 46,000 employees, BMO Financial Group provides a broad range of retail banking, wealth management and investment banking products and solutions.



Contacts:
Media Contact:
Valerie Doucet, Montreal
(514) 877-8224
valerie.doucet@bmo.com

Jessica Park, Toronto
(416) 867-3996
jessica1.park@bmo.com

Laurie Grant, Vancouver
(604) 665-7596
laurie.grant@bmo.com

Internet: www.bmo.com
Twitter: @BMOmedia





Source: Marketwire


Story Tools