Wanting to sell his two year-old iPhone 4, Paul Sharpin made a search online and was offered Pounds 127 by a company called Bozowi, which promised free post and packing.
But when the packaging arrived, the free postage had been cancelled and Paul had to pay Pounds 6.75.
Next, Bozowi cut its price to Pounds 80.
Paul rejected the offer, wrote an unfavourable review on the firm's comment page and asked for his phone back. Then came the next snag - Bozowi said this would cost Pounds 5.
"Then I was told that because had given an unfavourable review my phone was impounded until changed it," said Paul, of Kings Lynn, Norfolk.
Wolverhampton-based Bozowi tells us it cut the offer for Paul's phone because there were scratches and it was locked to Vodafone.
It claimed that his review was inaccurate, "used strong language", and that -Iits returns policy was clearly stated on the website. "We strive to offer the best possible market value for all of our customers," said a Bozowi spokesman.
Paul doesn't agree, and told us: "The only mark on the phone was a slight scratch on the back, it was otherwise perfect.
"As for being locked into a network, phones usually are.
"As far as I am concerned they were merely making excuses to get out of paying the price quoted."
SEPTEMBER 2, 2014
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