DALLAS, TX -- (Marketwired) -- 05/20/13 -- Telvista, a leader in contact center management, and Virgin America, the award-winning California-based airline, announce a new partnership to provide contact center services to handle Virgin America's growing volume of reservations and guest support calls. Telvista's support will include reservations, changes to travel plans, upgrade requests, questions regarding Virgin's Elevate frequent flyer program and general Web site questions. The service will be delivered from Telvista's Dallas contact center and will add more than 80 new jobs to the Dallas area.
In addition, a social media support program will launch and include a comprehensive set of social media services, such as monitoring digital communications and real-time interactions with guests.
Telvista team members will work in a fully branded Virgin America workspace which reflects the look and feel of Virgin America's onboard experience, up to and including their signature cabin mood lighting. Telvista, like Virgin America, puts its teammates first and the two companies share a strong cultural match, offering team members a modern and attractive facility with high ceilings and expansive windows, as well as an innovative work environment and amenities including on-campus yoga days and ping-pong tournaments.
"When we were considering partners, we wanted to find an organization that shared Virgin America's commitment to employees and to our brand standards," said John MacLeod, Virgin America's Senior Vice President of Planning and Sales. "The facility will be a true contact center, merging reservations and guest-care calls with social media monitoring and response. Team members in the Dallas facility will assist our Virgin America headquarters-based social media team to monitor what our guests and followers say about us on social media in a state-of-the-art Social Media Care hub."
"Our Dallas site offers the right location to meet Virgin America's requirements," said David Arellano, Telvista's Chief Operating Officer. "Virgin America makes every effort to not only delight its customers but to partner with businesses that strive to achieve the same results. Telvista is proud to be selected as a member of Virgin America's team."
Telvista has over 6700 employees today in seven sites throughout the U.S. and Mexico. The launch of the Virgin America partnership enables the company to further expand its travel support portfolio and take advantage of yet another growth opportunity.
About Telvista: Telvista, Inc. provides contact center solutions to Fortune 1000 clients. Telvista's high quality, cost-efficient nearshore and onshore centers provide a competitive advantage for clients with both English and Spanish speaking customers. With contact centers strategically located throughout the US and Mexico, Telvista's superior technologies and quality personnel deliver a range of customer contact center options, including product support and help desk solutions, customer service support, and sales programs. For more information about Telvista, please visit www.telvista.com.
About Virgin America: Headquartered in California, Virgin America offers guests attractive fares and a host of innovative features aimed at reinventing air travel. Virgin America was named "Best Domestic Airline" in the Condé Nast Traveler 2008, 2009, 2010, 2011 and 2012 'Readers' Choice' Awards and "Best Domestic Airline" in Travel + Leisure's 2008, 2009, 2010, 2011 and 2012 'World's Best' Awards. The airline's base of operations is San Francisco International Airport (SFO)'s sleek and sustainable new Terminal 2. The airline's new aircraft offer interactive in-flight entertainment systems and power outlets near every seat. Virgin America offers Gogo WiFi on every flight and hosts the largest in-flight entertainment library in the North American skies via the touch-screen Red platform. For more: www.virginamerica.com.
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