QUEBEC CITY, QUEBEC -- (Marketwired) -- 05/20/13 -- IT professional services provider OSF Global Services announced today the release of OSF Integrator for Btracking and Salesforce, a user-friendly plug-in linking the Btracking GPS mobile management solution with Salesforce, the leading cloud-based CRM solution. Designed with field agents in mind, the integration tool combines the mobile workforce tracking capabilities of Btracking, with the industry-leading customer management tools from Salesforce, providing supervisors and Salesforce users with real time insight into field activities and potential new customer opportunities.
The integration tool allows users to view geocoded GPS data from employees' smartphones or dedicated GPS hardware directly in Salesforce, providing a real-time look into the status of field agents and customer interactions. Converting CRM contacts into data points on a street map means users can pull up driving directions and travel information, dispatch the closest available technician, and identify sales opportunities within a specific radius.
The application, offered exclusively in Salesforce AppExchange, is available as a free trial for any Btracking user. The free trial offers basic functionality for up to two Btracking users, and 100 account locations can be geocoded. Upgrading to the Professional version provides the company's field activity for an unlimited number of Btracking users and all account locations can be geocoded, at a cost of $6.00 per user.
OSF Integrator for Btracking and Salesforce is the next in a series of OSF plug-ins that convert out-of-the-box software into integrated customer data solutions. According to Gerard Szatvanyi, President and CEO of OSF Global Services, small and medium-sized businesses with a mobile workforce need easy-to-use tools that allow them to monitor their resources, enhance customer engagement and drive efficiency. "OSF has been serving SMBs since our founding nearly a decade ago," said Gerard. "We understand their need for simple, powerful solutions. As a result we are committed to delivering integrated customer engagement tools to businesses that require value-driven applications."
OSF Integrator for Btracking and Salesforce gives SMBs the tools they need to gain priceless insight into the status and productivity of their mobile workforce; view visits per location and the duration of each visit; monitor travel times and time spent with clients; and identify which accounts require more resources so they can allocate personnel accordingly, driving efficiency and eliminating downtime.
"We are very excited to be working within Salesforce.com, with a world class partner such as OSF Global Services," stated Drew McNicholl, Sr. Director of Business Development with Btracking. "We believe that a highly integrated level of support and value-add can be achieved for organizations within this new plugin. The ROI is significant, and is readily recognized by clients."
About OSF Global Services
OSF has been delivering SLA-grade professional services since 2003. The company's forte is application development and technology integration across key markets, including Ecommerce, CRM and Cloud. Headquartered in Quebec, Canada, OSF has offices in the U.S., France, Germany, Italy, UK, Romania and Ukraine. This mix of onshore and offshore expertise offers comprehensive, follow-the-sun support for its clients in 17 countries. OSF Global Services is ISO 9001:2008 certified, Microsoft Certified, a Salesforce.com Consulting Partner, a certified Sitecore solutions partner, a Netsuite Solutions Partner and a Rackspace Hosting Member Partner. For more information about the company please visit www.osf-global.com.
The Btracking solution has been deployed in over 32 countries and across government, military, enterprise and small business organizations. With a robust and easy-to-use platform, Btracking is able to service a wide variety of applications, whether as an off the shelf solution or custom development. Services are available in English, Spanish, French, Portuguese and Arabic. For more information about the company please visit: www.Btracking.com
All trademarks and trade names mentioned herein are the properties of their respective holders and hereby acknowledged.
OSF Global Services
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