STOCKHOLM, SWEDEN -- (Marketwired) -- 05/23/13 --
* Ericsson reaches milestone of providing managed services to networksthat serve 1 billion subscribers
* As the undisputed leader in managed services, Ericsson has signed morethan 300 contracts worldwide
* The trend toward anywhere, always-on broadband connectivity andexcellent user experience continues to drive the demand for managed services
In an increasingly Networked Society, a growing number of devices areexpected to use broadband connections to deliver a wide array of richcommunication and multimedia services, anytime, anywhere. Even moreadvanced network solutions are required to meet the demand for superiorperformance, and the natural solution for operators is to sign managedservices contracts with partners that assume responsibility for activitiessuch as operating and managing their networks.
As the world's leading provider of communications technology and services,Ericsson (NASDAQ: ERIC) pioneered managed services for telecom andcontinues to be the frontrunner in this area. With well over 15 years ofexperience in managing multi vendor, multi-technology networks, Ericssonindustrialized the concept of delivering managed services for multipleoperators through outstanding Global Service Centers and a strong fieldservice organization.
Network operations have traditionally been central to the business ofproviding communications services. During the past decade, however, thishas changed. In an age that has seen the introduction of 3G, LTE (4G) andother great innovations, many operators have chosen to appoint a vendor tomanage either the new technology or the legacy technology. To stand outfrom the competition, operators need to focus on finding new ways ofdriving business innovation and improving quality of experience for theircustomers.
In order to achieve these goals, Ericsson is pioneering the development ofthe Experience Centric Managed Services model, which offers operatorsbenefits such as continuous service improvement, reduced time to market,access to technical competence, and a shared focus on user experience. Theend result is satisfied users, lower subscriber churn rates, higher averagerevenue per user and a more cost efficient operation.
Magnus Mandersson, Executive Vice President and Head of Business UnitGlobal Services, says: "We're very proud to have passed the 1 billionsubscriber milestone, as this confirms our leadership in managed services.We achieved this goal by earning the trust of our customers with ourhigh-performance operations and processes and our skilled people, which areat the heart of Ericsson's services business. This milestone is just one ofmany on the journey we have undertaken. The next step is to make thetransition from traditional managed services to Experience Centric ManagedServices."
To achieve global scale, Ericsson has invested more than USD 1 billion intools, methods and processes for service delivery and established GlobalService Centers in Romania, Mexico, India and China to deliver managedservices remotely for a large number of networks across the globe.
Managed Services is about people and competence, and over the years morethan 25,000 employees have transferred to Ericsson from operators aroundthe world. Ericsson is continuously looking for new ways to help itscustomers put their customers first. We believe that - in addition toenhancing innovation, agility and speed - managed services can enableoperators to focus on specialization and place a greater emphasis on userexperience and customer relationships.
NOTES TO EDITORS
Ericsson Global Services media kit:www.ericsson.com/thecompany/press/mediakits/services
Customer Centric Managed Services:www.ericsson.com/res/docs/2012/customer_centric_managed_services.pdf
Customer stories world map:www.ericsson.com/thecompany/our_publications/reference-stories-a-z
Download high-resolution photos and broadcast-quality video atwww.ericsson.com/press
Ericsson is the world's leading provider of communications technology andservices. We are enabling the Networked Society with efficient real-timesolutions that allow us all to study, work and live our lives more freely,in sustainable societies around the world.
Our offering comprises services, software and infrastructure withinInformation and Communications Technology for telecom operators and otherindustries. Today more than 40 percent of the world's mobile traffic goesthrough Ericsson networks and we support customers' networks servicing morethan 2.5 billion subscribers.
We operate in 180 countries and employ more than 100,000 people. Founded in1876, Ericsson is headquartered in Stockholm, Sweden. In 2012 the company'snet sales were SEK 227.8 billion (USD 33.8 billion). Ericsson is listed onNASDAQ OMX, Stockholm and NASDAQ, New York stock exchanges.
1 billion subscribers benefit from Ericsson's Managed Services:http://hugin.info/1061/R/1703912/563299.pdf
This announcement is distributed by Thomson Reuters on behalf ofThomson Reuters clients. The owner of this announcement warrants that:
(i) the releases contained herein are protected by copyright and other applicable laws; and
(ii) they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: Ericsson via Thomson Reuters ONE
FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Corporate Communications
Phone: +46 10 719 69 92
E-mail: Email Contact
Ericsson Investor Relations
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E-mail: Email Contact
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