TROY, MI -- (Marketwired) -- 05/01/13 -- Proctor Financial, Inc. (PFI) is proud to announce that it recently placed in the Top 50 in BenchmarkPortal's Top 100 Call Center Award for 2013. Receiving this designation is a testament to PFI's management and employee dedication to balancing effectiveness and efficiency in operations resulting in exceptional call center service for PFI's clients and their borrowers. Recognition as a Top 50 call center in North America is an impressive honor in the customer service and support industry.
"Winning this prestigious award validates the quality of service that we provide to loan servicers and their borrowers. PFI's goal is to successfully resolve issues through our first contact resolution efforts and customer service best practices," commented Donna Yearego, Vice President of Lender Solutions at PFI. "I think the commitment from our representatives and their ability to resolve issues professionally is, without question, the finest in the industry."
The Top 100 competition statistically compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers within its size category. Entries are all cross-checked, validated and approved by certified call center experts; and the resulting submissions are scored on the basis of quality and cost efficiency. Each center was compared with its own industry and assigned numerical ratings. PFI achieved superior results in both financial and qualitative terms and was ranked as a top performer.
"The Proctor Financial call center is among the best in its industry. This award was granted on the basis of objective, metrics-driven performance. PFI stood tall against its competitors according to the world's largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment," stated Bruce Belfiore, CEO of BenchmarkPortal.
In October 2012, PFI was certified as a Center of Excellence by BenchmarkPortal for the second consecutive year.
About Proctor Financial, Inc.
Proctor Financial, Inc. (PFI), headquartered in Troy, Michigan, is a lender-placed insurance provider offering insurance products and administrative services to financial institutions on a national basis. An industry leader, PFI pioneered the concept of lender-placed insurance (also called force-placed insurance) in the 1970s. PFI demonstrates success in industry experience and exceptional service with an impressive list of over 1,700 clients. PFI is a wholly owned subsidiary of Brown & Brown, Inc., the sixth largest independent insurance intermediary in the United States. PFI was named a Call Center of Excellence by BenchmarkPortal in 2011 and 2012. For more information about PFI, visit the company website at www.pfic.com.
This press release may contain certain statements relating to future results which are forward-looking statements. These statements are not historical facts, but instead represent only the current belief of Proctor Financial, Inc. and its parent company, Brown & Brown, Inc. (collectively, the "Company") regarding future events, many of which, by their nature, are inherently uncertain and outside of the Company's control. It is possible that the Company's actual results, financial condition and achievements may differ, possibly materially, from the anticipated results, financial condition and achievements contemplated by these forward-looking statements. Further information concerning the Company and its business, including factors that potentially could materially affect the Company's financial results and condition, as well as its other achievements, are contained in the Company's filings with the Securities and Exchange Commission. All forward-looking statements made herein are made only as of the date of this release, and the Company does not undertake any obligation to publicly update or correct any forward-looking statements to reflect events or circumstances that subsequently occur or of which the Company hereafter becomes aware.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its expertise and an innovative approach to best practices for the contact center industry and hosts the world's largest database of contact center metrics. For more information on BenchmarkPortal visit www.BenchmarkPortal.com.
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