TORONTO -- (Marketwired) -- 05/01/13 -- IntelliResponse, the leading provider of virtual agent technology solutions for the enterprise, announced today that TMC, a global, integrated media company, has named the IntelliResponse Virtual Agent solution a recipient of the 2013 CRM Excellence Award, presented by CUSTOMER magazine. CUSTOMER has been the premier publication in the CRM, contact center and teleservices industries since 1982.
"We're pleased that TMC has chosen the IntelliResponse Virtual Agent solution as a recipient of the 2013 CRM Excellence Award," said Mike Hennessy, Vice President, Marketing at IntelliResponse. "IntelliResponse helps organizations take digital interactions to a new level -- driving positive customer experiences online, while also driving top-line revenue and key customer insight through our virtual agent technology, designed specifically for the enterprise."
"The 14th Annual CRM Excellence Awards has recognized IntelliResponse for being a true CRM partner to its customers and clients," said Rich Tehrani, TMC's CEO and Group Editor-in-Chief. "IntelliResponse has demonstrated to the editors of CUSTOMER magazine that the IntelliResponse Virtual Agent solution improved the processes of their client's businesses by streamlining and facilitating the flow of information," added Tehrani.
The CRM Excellence Awards rely on hard data sources, facts and statistics, to demonstrate the improvements the winner's product has made in a client's business. Winners were chosen on the basis of their product's or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2013 CRM Excellence Award winners can be found in the May issue of CUSTOMER magazine.
For more information, please visit http://www.tmcnet.com/.
About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What's more, key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.
IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world's most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse -- including CIBC Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University.
For more information about IntelliResponse, visit www.intelliresponse.com
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by as many as 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
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