In an astonishing brand reversal, KFC is about to stake its future
on a red-hot concept that might have caused Colonel Sanders to see red: boneless
chicken.
KFC, the chicken kingpin desperately in search of a new identity, will today
announce plans to roll out Original Recipe Boneless -- which executives insist
may be the brand's most important step forward since it was founded more than 60
years ago.
The risky move, three years in the making, is KFC's very public admission that
its core product -- a big bucket filled with fried chicken legs, thighs and
breasts on the bone -- may ultimately be banished to the dust-heap of fast-food
lore.
Replacing it: boneless white and dark meat chicken chunks about twice the size
of tenders -- but still deep-fried with the same super-secret herbs and spices.
The target: an ultra-finicky generation of Millennials.
"This is the biggest new product introduction for KFC in modern times," says
John Cywinski, 50, the former McDonald's brand strategist, who has been U.S.
president of KFC for two years. USA TODAY was invited behind the scenes for one
day at a nondescript, free-standing KFC store at a suburban strip mall, where
the new chicken line was being tested for the day. "This will be one of the
great American turnaround stories," Cywinski says.
Or not.
The national roll-out of Original Recipe Boneless, to take place April 14, comes
at a time the $200 billion fast-food industry is in turmoil, even as it emerges
from the economic downturn. Fast-casual chains such as Panera and Chipotle have
snatched serious market share, and much-improved supermarket take-out sections
have lured away customers.
At the same time, the cultural cry for a healthier and more nutritious lifestyle
has left heritage chains such as KFC hobbling-aaif not crippled.
KFC, which has 17,000 restaurants globally, including 4,400 in the U.S., also
has a timing problem: Most folks prefer to go there for dinner, not lunch --
yet, the fast-food industry's mainstay is lunch.
Just as crucial, the societal demand for the kind of convenience that lets folks
drive with one hand while gobbling lunch with the other, has left KFC scrambling
to create one-fisted foods that don't leave bones and gristle falling in
customer laps.
"If it can't be held in one hand -- or a cup holder -- don't bother making it,"
says Christopher Muller, dean at Boston University's School of Hospitality
Administration. "That's the reality of the mobile world."
Bones fading away?
As early as next year, the majority of chicken sold at KFC will be boneless,
projects Cywinski. Beyond the newest boneless offering, KFC's broader boneless
offerings also include KFC Pot Pies, Famous Bowls, Chicken Littles, Dip'ems,
Chicken Tenders and Bites. The new offering isn't formed chicken patties but
made from whole muscle. Folks can order light or dark meat -- both are served
without bones or skin.
During the roll-out, a two-piece meal with a side, biscuit and drink will sell
for $4.99. To get on-the-bone chicken lovers accustomed to off-the-bone chicken,
it also will sell a 10-piece bucket -- six pieces on the bone and four pieces
off the bone -- for $14.99
To get the word out, KFC is about to unleash one of its biggest-ever marketing
campaigns with this stop-you-in-your-tracks tag line: "I ate the bones."
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Boneless Chicken at KFC May Draw Picky Millennials
Apr 4 2013 10:01PM
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