MAHWAH, NJ -- (Marketwired) -- 04/30/13 -- Continuing its leadership in cloud-delivered mobile Field Service Management (FSM) solutions, FieldOne Systems today announced the company is joining forces with Microsoft for an in-depth discussion at the Smarter Services Executive Symposium on April 29. The roundtable, "Connecting Field Service with Enterprise Resources - Simple Integration and Interoperability," will outline how connected field employees effectively leverage familiar tools to improve business outcomes.
Led by Microsoft Dynamics Director of Service Industries, Ted Kempf and FieldOne Senior Vice President, Jim Hare, the roundtable explores FieldOne Sky and its use of Microsoft technology to simplify integration and cross-platform deployment. Sky is a scalable, secure cloud-based platform enabling field service organizations with powerful end-user capabilities and real-time access to enterprise resources and customer data in the field across a range of mobile devices and providing intelligent management of all phases of the field service delivery lifecycle.
"FieldOne has a strong and highly valued relationship with Microsoft -- we were the first Field Service Management vendor providing full-function, native support for Microsoft Surface. FieldOne Sky leverages Microsoft's platform technology and Dynamics CRM software to deliver a purpose-built solution for field service organizations to streamline operations, drive efficiencies and enhance the customer experience," said Ilan Slasky, Chief Executive Officer, FieldOne Systems. "We look forward to introducing an even broader audience to the power of FieldOne and Microsoft at the industry's top services symposium."
Being held on April 29 in Chicago, the 2013 Smarter Services Executive Symposium brings together today's thought leaders to recognize the role and importance of service as it impacts customer centricity, satisfaction, loyalty, and retention. The event outlines a healthy balance that links issue resolution, service profitability and happy customers -- delivering consistent customer experience across all channels at every phase of the customer journey.
"FieldOne has consistently demonstrated a high level of commitment to Microsoft -- offering support for the Surface Tablet and providing a lighthouse example of the versatility and power of Microsoft Dynamics CRM," said Ted Kempf. "The Executive Symposium is the perfect venue to demonstrate how this great technology can provide significant business benefits to service organizations."
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