NEW YORK, NY -- (Marketwired) -- 04/29/13 -- MetTel (www.mettel.net), a leading provider of telecommunications services for enterprise and government customers, today announced the appointment of Stephen McDermott as managing director of client services.
A telecommunications operations veteran with more than 30 years of experience, McDermott will direct a distinguished team of network and service specialists to ensure cost-effective, on-time delivery of a wide variety of telecommunications solutions. He also will lead MetTel's customer service or "primary care" group, an organization well known for delivering personalized service and support to customers with multiple locations and complex voice and data requirements. Every MetTel client is guaranteed 24/7x365 support and most are assigned a dedicated representative who serves as a single point of contact for all services and requests, and is familiar with each customer's processes and procedures.
McDermott began his career in telecommunications sales, marketing, provisioning and repair with AT&T in 1977. He later moved to New York Telephone/NYNEX where he held positions of increasing responsibility. In the 1990s, McDermott served as vice president and general manager of NYNEX's strategic business units in New York State including Brooklyn and Staten Island where he excelled in one of the company's most diverse and challenging environments. At NYNEX McDermott directed more than 5,000 employees and a $200 million capital program, and was a pioneer in the sale, installation and repair of broadband facilities for major corporate and university customers. With the merger of NYNEX and Bell Atlantic, McDermott assumed responsibility for the company's installation and repair operations for all small and medium business customers from Maine to Virginia.
"Stephen's extensive operational experience in service planning, installation and repair makes him a valuable addition to our core MetTel team," said MetTel CEO Marshall Aronow. "He understands that network requirements vary from client to client and builds solutions that address each customer's specific needs and constraints. Stephen's service ethic, knowledge of best practices and deep understanding of telecommunications technology will help us meet the increasing demand for our simple, secure and manageable unified communications solutions."
MetTel combines the security of North America's most trusted carriers with the convenience of using one provider with a single point-of-contact in the U.S., Canada and Puerto Rico. The company's proprietary, cloud-based MetOne Portal enables clients to manage services and expenditures from one simple, user-friendly interface.
"After spending most of my career with major carriers, I am impressed with MetTel's entrepreneurial management team, dedicated employees, and their ability to assess and react to client needs without the red-tape and bureaucracy seen in many larger organizations," McDermott said. "I am extremely pleased to join them as we break new ground with our service, our commitment, our portal and our technology."
McDermott is a graduate of Iona College and completed the Executive Management Program at Pennsylvania State University.
For more information about MetTel services and products visit www.MetTel.net or call 1.877.963.8663 for a free telecommunications review by a MetTel business consultant.
From traditional voice services to a Global MPLS Network and VoIP technologies, MetTel provides a complete portfolio of wireless and wireline services to clients throughout the United States, Canada, Puerto Rico and beyond. The company leverages extensive strategic partnerships to offer a its broad portfolio of services and is redefining telecommunications with its powerful platform of proprietary, cloud-based software including the MetOne® Portal, a tool that enables clients to manage their inventory, usage, spend and repairs from one user-friendly interface. Founded in 1996 and headquartered in New York City, MetTel delivers unmatched solutions and services at competitive prices, backed up by superior, domestic-based customer service. For more information visit www.mettel.net.
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