News Column

Tesla Trots Out New Services

April 26, 2013

Dan Nakaso

Tesla Model S (file photo)
Tesla Model S (file photo)

Tesla Motors announced services changes Friday aimed at making owning a Model S easier and less worrisome, including replacement of the car's $40,000 battery.

"Now we're focused on creating the world's best service warranty program to match what many have judged the world's best car," Tesla CEO Elon Musk said. "If something goes wrong, it's Tesla's fault, it's not the customers' -- except in the case of a collision or opening the battery pack."

Musk said all damages are covered by warranty, including improper maintenance or unintentionally leaving the battery at a low state of charge for years on end.

"The basic intent here is to provide peace of mind about owning a Model S even if you never read or followed the instructions in the manual," he said in a conference call with reporters.

Tesla owners whose cars need service also no longer have to drive to a service center.

Instead loaners -- a fully loaded Model S or a Tesla roadster sports car -- will be delivered to the owners wherever they are, and their original car will be returned wherever they want, Musk said.

Owners then will have the option to buy the loaner at a pro-rated price that knocks off $1 for every mile on the vehicle and 1 percent off for each month of the life of the car.

Tesla's annual service contract also becomes optional, but the warranty remains valid, Musk said.


(c)2013 the San Jose Mercury News (San Jose, Calif.)

Distributed by MCT Information Services

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Source: Copyright San Jose Mercury News (CA) 2013

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