IRVINE, CA -- (Marketwired) -- 04/02/13 -- Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com) has helped Jefferson Parish Human Services Authority (JPHSA -- www.jphsa.org) meet its communication goals with a new IPedge® business telephone system. With locations in Westbank and Eastbank, La., JPHSA provides management and direction of service provision to nearly half a million people and their families affected by mental illness, substance abuse and developmental disabilities in the greater New Orleans area.
JPHSA's network administrator Manh Nguyen identified the need for a business telephone system that would meet the organization's goal of improving service to its clients. Objectives included:
•Network JPHSA's two locations, providing direct-extension dialing and redundancy for system failover; •Enable Caller ID for all users; •Utilize unified communications for appropriate employees; •Deliver voice mail with unified messaging capabilities for all employees; •Provide a robust auto attendant that empowers callers to quickly reach the right department, with an option for emergency calls; •Provide Unified Call Distribution (UCD) to easily and equally allow staff to answer incoming calls; and •Reduce overall communications costs.
Authorized Toshiba Dealer Preferred Data Voice Networks (www.pdvn.net) of Baton Rouge, La., installed and provides service and support for the system. Melissa Asevedo, vice president of operations for Preferred Data Voice Networks, recommended Toshiba's IPedge IP business telephone system for its reliability and features. Preferred Data Voice Networks has been an Authorized Toshiba Dealer since 1982.
Solution: Toshiba's IPedge Delivers High Reliability
Installed by Preferred Data Voice Networks, JPHSA's Toshiba business telephone system consists of:
•Two IPedge EC IP business telephone systems; •IPedge Net to network the locations together; •Redundancy between the two systems for failover protection; •46 trunk licenses for two PRIs coming in via the Adtran Gateway, per site; •Overhead paging for JPHSA's Westbank location; •Toshiba IP telephones for more than 200 users, 100+ per location; •Call Manager unified communications client; •Unified Messaging, enabling users to receive voice messages and faxes in their email inboxes; •Enterprise Manager for remote system administration of both locations; and •Centralized voice mail and auto attendant, which gives callers more options to reach the right person, including an emergency option.
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