News Column

American Expects Flight Delays Although Systems Have Been Restored

April 16, 2013

American Airlines said its computer systems were restored after intermittent outages that lasted several hours on Tuesday, but it cautioned that flight delays and cancellations were still expected for the rest of the day, Reuters reported around 4:45 p.m. Tuesday.

At least four departures from have been delayed until the problem is resolved, said Wallace. In total, six departures and six arrivals at Bradley between 3 p.m. and midnight could be grounded if the problem continues, he said.

The problems started in late morning, and the airline said on its Twitter account Tuesday afternoon that the ground delay has been ordered until 5 p.m., the Fort Worth Star-Telegram reported.

American spokeswoman Andrea Huguely issued a statement saying the airline is working to resolve the issue as quickly as possible and apologizes to customers for any inconvenience, the Star-Telegram reported.

The airline posted to its web site that there would be no charge to change travel plans, adding that those changes couldn't be made until the computer issues were resolved.

Arnie and Denise Belliveau, siblings who grew up in East Hartford, sat near the check-in counter, making the best of a delay to their 5:40 p.m. American Airlines flight.

"I had to have one last grinder before I left," said Arnie, his sandwich wrapper sitting on his luggage.

The American Airlines staff printed Denise's boarding pass but not Arnie's, so they waited.

"I wish I knew whether I can get out tonight," said Alison Peaper, a grad student at Vanderbilt, who flew into Bradley last Thursday and hoped to make it back to Nashville tonight.

She waited near the American Airlines check-in desk as well, opting not to go through security for fear that her flight won't leave until tomorrow

"It's just the not knowing that's the hard part," she said.

Travelers should call the airline at 817-967-1577 to check their flight status, he said.

___

(c)2013 The Hartford Courant (Hartford, Conn.)

Distributed by MCT Information Services




For more stories covering business, please see HispanicBusiness' Business Channel



Source: Copyright The Hartford Courant 2013