SUNNYVALE, CA -- (Marketwired) -- 04/10/13 -- CenterBeam, a pioneer in delivering cloud computing and hosted IT services, has been awarded a 2013 Confirmit ACE (Achievement in Customer Excellence) Award. The accolade demonstrates CenterBeam's long-term commitment to continuous improvement and customer service excellence.
The Confirmit ACE Awards program celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient's rigorous application of customer feedback processes and its outstanding performance as measured by those processes. An elite group of Confirmit clients qualified for an ACE Award.
CenterBeam earned the Confirmit ACE Award based on its helpdesk service, which has integrated Enterprise Feedback Management throughout its value chain. CenterBeam has implemented systemic and comprehensive analysis of its user feedback to ensure the best service delivery standards and transparency for its customers.
"We are honored to have been awarded a Confirmit ACE Award for a second year in a row," said Anthony Hardt, Executive Vice President, North American Solution Center & Chief Customer Officer. "We are in the business of delivering exceptional support experiences and, to achieve this, we need the capability to effectively capture input from our customers. The recognition from Confirmit offers a credible endorsement of CenterBeam's commitment and ability to use enterprise feedback processes to drive positive business results and ultimately establish strong, long-term customer relationships."
"We are delighted to recognize CenterBeam as a customer excellence leader," said Henning Hansen, President and CEO of Confirmit. "The Voice of the Customer is critical in enabling businesses in competitive industries to satisfy and retain customers, and drive business change. As an ACE Award winner CenterBeam clearly understands this, and we are proud that they rely on Confirmit for these vital business initiatives."
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. To be eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer (VoC) solutions clients must have conducted one or more surveys to assess customer satisfaction between October 1, 2011 and December 31, 2012. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.
CenterBeam is a pioneer in delivering cloud computing and hosted IT services, and for the past decade has focused on providing mid-sized businesses with enterprise-class IT management, services and support. CenterBeam differentiates itself through its broad service portfolio, providing a cohesive IT solution no matter where a customer's infrastructure resides -- on premise or in the cloud. Today, the company delivers more than 217,000 daily services in an integrated solution to end users on six continents, across 49 countries. Visit www.centerbeam.com.
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include A&N Media, Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Ipsos, JTN Research, Keep Factor, Morehead Associates, Nielsen, The NPD Group, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.
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