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Arvest Bank Selects IntelliResponse to Improve Online Service

Apr 10 2013 12:00AM

Marketwire

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TORONTO -- (Marketwired) -- 04/10/13 -- IntelliResponse, the leading provider of virtual agent software for the enterprise, today announced that Arvest Bank will deploy IntelliResponse Virtual Agent technology on its corporate website. The new Virtual Agent service will help customers from 29 recently acquired bank branches transition to Arvest Bank and will soon be expanded to service the full website. With more than 260 locations across 90 communities and over $13 billion in total assets, Arvest is the largest bank in Arkansas, ranked by deposits.

True to the bank's dedication to focusing on the customer above all else, Arvest wanted to ensure that all new customers from its recently acquired branches had a smooth transition. With IntelliResponse, customers can simply go to Arvest's website, type in their natural language question, such as 'What will happen to my checks?', and they will receive a single correct and approved answer.

"Gaining the ability to provide 24/7 online question-and-answer support to our customers through a virtual agent was a priority for us," explains Jason Kincy, VP and Marketing Director at Arvest Bank. "More and more of our customers are now turning to our website first for answers before picking up the phone, so providing effective online self-service options was a natural extension of our overall customer service offering."

"Getting multi-channel self-service right is quickly becoming a strategic imperative for the financial services sector," explains David Lloyd, CEO of IntelliResponse. "By giving their customers the ability to self-serve at their convenience with options to easily escalate to a live support agent for those complex questions, Arvest is at the forefront of a revolution that's taking place in the banking industry."

Follow IntelliResponse on Twitter @IntelliResponse and on Facebook at http://www.facebook.com/IntelliResponseInc

About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.

With our patented Enterprise Virtual Agent (EVA) solutions, corporate websites, mobile applications, social media channels and agent desktops can all be transformed by an engaging virtual concierge, empowering customers to ask questions using natural, conversational language and delivering an effective and engaging online experience.

With more than 365 live customer-facing implementations answering 100 million+ questions annually, IntelliResponse is the gold standard in first line customer experience management.

For more information about IntelliResponse, visit http://www.intelliresponse.com.



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IntelliResponse Contact:
Dominic Weeks
(617) 779-1818
Email: Email Contact





Source: Marketwire


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