AUSTIN, TX -- (Marketwire) -- 03/06/13 -- SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, today announced the company's first full-featured free product, SolarWinds Alert Central. Designed to help simplify IT alert management, SolarWinds Alert Central helps alleviate a pain felt by the majority of IT professionals.
According to a recent SolarWinds survey* of over 150 IT professionals, IT pros need an easy-to-use, reliable alert management solution:
•Over 73 percent of survey respondents said alert management was a real pain in their organization. •65 percent said the methods they are currently using to manage on-call scheduling were "somewhat" or "not at all" effective. •75 percent of respondents said they get alerts that are not their problem to deal with at least once a month, while 50 percent of respondents said this happens at least once a week. •Getting alerts to the right people in a timely manner was listed as a major concern by many respondents.
"For most IT teams, alert management is a manual and tedious process involving spreadsheets, shared calendars, pagers and phones to manage alerts," said Sanjay Castelino, VP and market leader, SolarWinds. "These methods ultimately rely on individuals to escalate issues in a timely fashion, which gives way to human error and takes up unnecessary time. Nobody likes being woken up in the middle of the night for a problem that's not theirs, or finding out that a problem that should have been escalated never got the attention it needed."
With SolarWinds Alert Central, IT pros can now centralize multi-system IT alerts in a single, consolidated view, give team members access to a scheduling calendar, escalate alerts automatically and enable IT personnel to respond from their computers or mobile devices with or without VPN access all for free.
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