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SquareTrade Wins Stevie(R) Award for Customer Service Obsession

Mar 5 2013 12:00AM

Marketwire

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SAN FRANCISCO, CA -- (Marketwire) -- 03/05/13 -- SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced it won the Stevie Award for Innovation in Customer Service. Singled out for its obsessive focus on delighting customers, the award underscores one of SquareTrade's core strengths: innovation.

"Our entire business is built on turning frustrating experiences caused by accidents and device disappointments into unexpected, positive encounters," said Steve Abernethy, president and CEO of SquareTrade. "This award is testament to our extraordinary customer services team and unique service technology, which turns this philosophy into a reality every day, with our hassle-free self-service tools and our stellar service team."

Nicknamed the Stevie® for the Greek word "crowned," the awards were presented to honorees during an awards gala at the Paris Hotel in Las Vegas on Monday, February 25. SquareTrade previously won two Stevie awards in 2012 for excellence in customer service and the People's Choice award and in 2011 for sales and customer service.

SquareTrade works with leading online and in-store retailers to offer uniquely customer-friendly warranties to protect thousands of consumer electronics and appliances including smartphones, tablets, laptops, televisions, video game consoles and digital cameras. SquareTrade consistently receives high rankings for superior customer service and its 5-day service guarantee.

About SquareTrade

SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life's frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today's consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade's rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.

SquareTrade is a registered trademark of SquareTrade, Inc. Other company and product names may be trademarks of their respective owners.



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Jessica Hoffman
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Source: Marketwire


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