TEMPE, AZ and LONDON -- (Marketwire) -- 03/04/13 -- OAISYS®, a leader in business call recording and contact center management solutions, today announced it will be exhibiting the latest enhancements to its Talkument® and Tracer call recording software solutions at the Unified Communications Expo being held March 5-6, 2013, at the Olympia Exhibition Centre in London. OAISYS will highlight its products that focus on supporting compliance for Payment Card Industry Data Security Standard (PCI DSS) and the Financial Services Authority (FSA) regulations. Featured at the expo will be the OAISYS AllWays solutions model, speech search functionality and Mobile Recall application. OAISYS will be exhibiting its solutions at Stand 312.
Hosted by Imago Techmedia, the Unified Communications Expo is a major global showcase of leading communication solutions in the areas of voice, cloud, mobile, visual, collaboration and customer technologies.
"Nearly every industry and business in the world must comply with a complex web of regulatory guidelines from governments, industry groups or both, particularly in global financial markets, where adherence to PCI DSS and FSA regulations is essential. We are pleased to exhibit OAISYS Tracer and Talkument call recording solutions, which help companies maintain compliance to these regulations while empowering users to access, monitor and retrieve call recordings via their mobile devices or from virtually anywhere using the OAISYS Mobile Recall solution," said OAISYS president Brian Spencer.
Engineered to support virtualized deployments and compatible with leading IP business communication systems, including those from Avaya, Mitel, ShoreTel, Toshiba and others, the Talkument and Tracer call recording solutions help companies improve customer service, reduce costs, increase revenue and drive overall profitability.
OAISYS solutions address operational needs of businesses everywhere, such as PCI DSS compliance and those of particular interest to businesses in the UK dealing with FSA guidelines. OAISYS solutions help ensure businesses' call recordings meet PCI DSS and FSA compliance requirements with features such as permissions-based call access, configurable data retention, logs, audit trails, encrypted file-streaming and digital watermarking.
OAISYS speech search functionality, offered in version 7.3 of the Talkument and Tracer solutions, uses advanced phonetics-based technology to query recordings for spoken phrases and return those containing one or more matches. This latest feature further enhances OAISYS support for specific compliance and eDiscovery requirements, enabling more efficient identification and retrieval of desired recordings.
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