REDWOOD SHORES, CA -- (Marketwire) -- 03/21/13 -- Oracle (NASDAQ: ORCL)
•Oracle Communications announced that SaskTel, Cablevision Mexico and Turkcell Superonline received Oracle Communications Innovation Awards today at the annual Oracle Communications Customer Advisory Board (CAB) meeting in Redwood Shores, Calif. •Oracle Communications presents Innovation Awards to organizations in the communications industry that use its products and solutions for projects that:•Result in measurable business process improvement •Introduce innovative products and services •Deliver an improved customer experience •Impact the bottom line
•SaskTel was founded in 1908 as the first major telephone system in the Canadian province of Saskatchewan and is now a leading full-service communications provider for the province. The company offers voice, data, Internet, entertainment, security monitoring, messaging, cellular, wireless data and directory services. •The company wanted to improve its customers' experience, while simplifying business processes and managing growing competition from traditional and non-traditional competitors. To meet these goals, SaskTel needed to eliminate silos in its complex legacy order capture systems, which prevented it from delivering consistent customer service. •SaskTel implemented Oracle's Siebel Customer Relationship Management, Oracle Communications Order and Service Management, Oracle Communications Billing and Revenue Management, Oracle Business Intelligence Enterprise Edition, Oracle RightNow and Oracle Solaris to replace its legacy system and help simplify and transform its customer experience operations. •The company increased order handling volumes and reduced service errors by implementing a single touch order capture process -- which includes detailed upfront credit checks, workforce management and enhanced supply chain management -- enabling a superior customer experience and providing the sales team with greater cross- and up-sell opportunities.
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