SANTA CLARA, CA -- (Marketwire) -- 03/18/13 --
•New Cloud Service Provider offers make it easy to deploy Unified Communications, Contact Center and Video as a Service to their customers •Unique Unified Communications and Contact Center as a Service (UCaaS, CCaaS) utility-based pricing allows CSPs to pay only for what customers are using •New Private Cloud offer for contact centers up to 500 agents can be hosted and branded by CSPs or Avaya
Avaya today announced additions to the Avaya Collaborative Cloud with new offers specifically designed for cloud service providers (CSPs) that allow them to brand and deliver Avaya's market-leading unified communications, contact center and video solutions. These comprehensive offers for CSPs feature flexible choices and pricing models, enabling them to build new revenue streams by delivering open, mobile collaboration and multichannel customer service to their enterprise customers.
The new offers add to Avaya's rich cloud-enabling capabilities, allowing CSPs to address the requirements of enterprises worldwide looking for an operational expense (opex) approach to communications and collaboration application and solution enablement. By offering Avaya Collaborative Cloud solutions, CSPs help organizations improve business agility, and optimize budgets and resources. Enterprises can off-load the challenges of managing BYOD environments, widely dispersed workforces and the shifting demands of end-customers. The new offers enable CSPs to evolve and augment enterprise communications with cloud-based solutions as well as provide greater interoperability across vendors, domains and protocols.
The new and expanded offers for CSPs:
•Avaya Cloud Enablement for Unified Communications and Customer Experience Management is uniquely highlighted by the flexible, utility-based, opex pricing for CSPs that allows them to pay only for customer usage, enabling them to better accommodate the dynamic needs of their customers. Avaya Control Manager enables multi-tenancy with an easy to use centralized management and administrative segmentation tool. Avaya Cloud Enablement for Unified Communications and Customer Experience Management is delivered on a single, open scalable architecture based on Avaya Aura® to lower cost and simplify service provider environments. •Avaya Cloud Enablement for Video provides CSPs with a highly scalable open platform that delivers interoperable multi-vendor video collaboration. Recent enhancements to the Elite Series MCUs, Scopia Mobile and Scopia Desktop bring new value to this VaaS solution by increasing scalability and extending BYOD videoconferencing across nearly any endpoint. With fast, easy deployment, Cloud Enablement for Video delivers out of the box multi-tenancy capabilities and customization of the Scopia mobile application by tenant/organization. •Avaya Communications Outsourcing Solutions (COS) Express is a standardized private cloud offer that can be hosted by Avaya, a CSP or channel partner for the end customer. Service providers and channel partners can elect to sell the solution as an Avaya- or co-branded offer. The first edition of COS Express focuses on contact center deployments for businesses with up to 500 concurrent agents.
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