Marketers hawking diet pills and other questionable goods on social media must be more forthcoming. Digital ads that appear on Twitter, Facebook and other mobile sites must be accompanied by disclosures to avoid deceptive practices, according to a rule update issued Tuesday by the Federal Trade Commission.
The new rule "takes into account the expanding use of smartphones with small
screens and the rise of social-media marketing," the consumer protection agency
said in a statement. "The updated guidance emphasizes that consumer protection
laws apply equally to marketers across all mediums."
During the height of the technology boom in 2000, the agency issued a set of
rules -- Dot Com Disclosures -- that required online advertisers to make "clear
and conspicuous" disclosures for ads that could lead to deception and unfair
practices without the accompanying fine print.
But the digital ad landscape has changed dramatically since then, as key
social-media channels serve ads that are endorsed by celebrities or generated
from friends' clicking of the "Like" button.
"All the regulatory agencies are desperately trying to to catch on with the
reality of the mobile ecosystem," says John Simpson, Privacy Project director at
Consumer Watchdog. "It's really important that they've taken that step. Whether
the FTC can keep up with a lot of practices is still an open question. It's very
easy to capitalize on the big names in social media."
Under the new guidance, advertisers must place the disclosure on all devices
that consumers may use to view the ad. If the disclosure can't be made clearly
and conspicuously on the device or platform, that venue should be avoided, it
says.
The 2000 guidance called on advertisers to place disclosures "near, and when
possible, on the same screen" as the ad. Acknowledging the limits of a phone
screen, the update merely says disclosures should be "as close as possible" to
the ad claim.
For example, under the updated rule, a celebrity endorsing a weight-loss pill
could disclose his or her affiliation by including the word "Ad" at the start of
a Tweeter message.
"In this day and age, you should be able to figure out how to disclose without
hurting the user experience," Simpson says.
The rules regarding disclosures that involve a product's cost or health and
safety issues haven't been changed. They still must be listed on the same page,
and not as a hyperlink. Other hyperlinks must be labeled as specifically as
possible.
The FTC, which may impose a fine on rule violators, also told marketers to avoid
using pop-ups to display disclosures, since they're often blocked.
Shown on its website, Twitter's policy for promoted products "requires
advertisers to promote honest, authentic and relevant content." Political ads,
for example, are shown with a purple arrow icon.
"Advertisers may not mislead or confuse users by inaccurately or deceptively
representing their brand or product," Twitter says.
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News Column
Social Media, Mobile Ads Must Show Disclosures
March 13, 2013
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Source: Copyright USA TODAY 2013
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