TEMPE, AZ -- (Marketwire) -- 03/13/13 -- OAISYS®
•Voice compliance and quality monitoring applications compatible with key Avaya unified communications solutions.
•Helps businesses like Ink improve customer satisfaction and enhance operational efficiencies.
OAISYS®, a leading provider of business call recording and contact center management solutions, today announced that its portfolio of voice compliance and quality monitoring applications are compliant with key unified communications solutions from Avaya, a global provider of business collaboration and communications solutions.
The Talkument® and Tracer call recording solutions help businesses document and manage phone-based interactions for compliance and quality assurance purposes. The applications are now compliance-tested by Avaya for compatibility with Avaya IP Office 8.1 and Avaya Aura® Communication Manager 6.2.
"The integration of the OAISYS Talkument and Tracer applications with Avaya unified communications solutions provides SMB and midmarket customers with sophisticated, simple-to-use and affordable voice compliance and quality monitoring feature functionality," said Brian Spencer, president of OAISYS. "Avaya compliance testing assures customers and resellers that our solutions will easily, reliably and cost-effectively maximize the benefits of the Avaya communications infrastructure."
One of the companies benefiting from the interoperability of OAISYS and Avaya solutions is Ink, a company that specializes in global travel media, working with more than three dozen airlines from all over the world to produce in-flight magazines and print-at-home boarding pass advertising.
"The installation of the Avaya-compliance-tested OAISYS Tracer application along with our Avaya IP Office solution has provided us with valuable insight into our key sales interactions. With Tracer, we are able to evaluate the performance of our sales teams, and this has allowed us to remunerate based on behavior rather than straight numbers. This has increased customer satisfaction and improved the effectiveness and efficiency of our sales operations," said Colin Dash, group IT manager, Ink, an Avaya and OAISYS customer.
OAISYS is a Technology Partner in the Avaya DevConnect program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, OAISYS is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs.
"Technology partners like OAISYS are helping Avaya address the compliance and quality monitoring needs of SMB and midmarket customers," said Eric Rossman, vice president, developer relations, Avaya. "Organizations can now confidently deploy OAISYS call recording and interaction management solutions, maximizing the return on investment in their Avaya communications infrastructure."
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information, please visit www.avaya.com.
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. OAISYS voice compliance and quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.
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