SANTA CLARA, CA -- (Marketwire) -- 03/13/13 --
•New Avaya Session Border Controller for Enterprise secures communications for remote, mobile and home-based workers in a BYOD world
•Solution delivers secure SIP trunking and VPN-less mobile workforce protection on next-generation collaboration networks
•Contact center outsourcer Teleperformance selects Avaya to secure large SIP-based networks across many locations
Avaya today announced new security enhancements for enterprise collaboration, designed to protect today's increasingly distributed businesses that have remote, home-based and mobile employees around the globe. The new release of Avaya Session Border Controller for Enterprise (SBCE) provides organizations with a simple, flexible and cost-effective solution to secure Session Initiation Protocol (SIP)-based applications across networks, enabling workplace collaboration to remain productive and protected from any location.
The Avaya SBCE helps companies more effectively manage 'Bring Your Own Device' (BYOD) strategies -- where employees use a single device for both work and personal use. This is essential as companies face mounting threats from Denial of Service (DoS) attacks, viruses, configuration errors -- along with the need to meet security compliance guidelines -- as mobile collaboration continues its rise in the workplace. Key capabilities of the Avaya SBCE include:
•Enhanced security for mobile collaboration is provided through new Avaya SBCE support for the Avaya Flare® Experience on Apple iPad* devices, as well as for one-X® Mobile applications on iPhones. By securing wireless unified communications (UC) over public data networks, workers have protected access to mobile UC capabilities (including instant messaging, presence and video), helping to ensure privacy when using a mobile device.
•VPN-less capabilities improves convenience for employees accessing rich UC functionality and simplicity from a remote location. Now, users can have a secure, business-dedicated deskphone or softphone that automatically authenticates to one IP address on a single SBCE, without connecting to a virtual private network (VPN). This approach reduces operational costs by eliminating the need for a VPN and optimizing IP address usage.
•Secure SIP trunking and SIP-based remote worker applications enable companies to gain the benefits of SIP with greater protection. SIP extends rich UC features to distributed workers in a more efficient way, using an open standards approach to drive flexible architectures. This provides a safer way for employees to use presence, chat, voice, cloud-based services and other SIP-powered applications on multiple devices. As companies evolve their collaboration, the Avaya SBCE secures SIP traffic going in and out of a network.
Teleperformance Secures Their Place in the Collaboration Era
An organization that selected Avaya SBCE to secure collaboration is Teleperformance, a leading provider of outstanding customer experiences and contact center operations. With more than 138,000 employees across 260 contact centers in 46 countries, Teleperformance requires a sophisticated solution that can handle large volumes of calls with maximum security. The Avaya SBCE helps them achieve this in a cost-effective way, while maintaining high customer satisfaction. It enabled them to integrate with client networks easily and securely, protecting client and customer conversations, as well as overall call flow. Additionally, the Avaya SBCE significantly reduces the number of public resources (i.e. address space) that Teleperformance exposes, a key benefit that helps combat hacker attacks and other security breaches. The Avaya business partner for Teleperformance was Sunturn.
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