BOSTON, MA -- (Marketwire) -- 03/13/13 -- Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the publication of new research reports from its Human Capital Management research practice.
"Harnessing Big Data's Power in Retail Workforce Management," prepared by Mollie Lombardi, Vice President and Principal Analyst in Aberdeen's Human Capital Management practice, states that Big Data is a theme that has been echoing around the human capital marketplace for some time now, but many organizations struggle with understanding what it really means, and more importantly what its implications are for achieving business results. For the retail sector in particular, Big Data can offer critical insights and information that can help organizations deliver a better customer experience -- an essential element of retail success. This Sector Insight will help readers understand what Big Data means and how they can harness its potential to improve operational efficiency and increase customer delight. To obtain a complimentary copy of this report, visit: http://www.aberdeen.com/Aberdeen-Library/8345/SI-retail-workforce-management.aspx.
"The Power of Learning for Today's Healthcare Organizations," also prepared by Mollie Lombardi, states that there may not be any other sector of the U.S. marketplace undergoing as much change today as the healthcare industry. Recent healthcare reform legislation will be going into effect this year making millions of previously uninsured Americans eligible for healthcare insurance, thus driving up demand for healthcare services. It will also change how organizations are reimbursed, requiring focus on clinical outcomes, patient satisfaction, and transparency around organizational efficiency. Concurrently, current shortages of both clinical and nonclinical critical skills will continue to impact the health care industry. These changes require a learning environment providing healthcare organizations with agility, while keeping their workforce aligned with patient needs and compliance requirements. This Insight examines how healthcare organizations use learning to meet the challenges presented by this perfect storm of marketplace conditions. To obtain a complimentary copy of this report, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=8354&camp=2.
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