SANTA CLARA, CA -- (Marketwire) -- 02/06/13 --
•Customers now can order an expanded portfolio of Avaya-compatible, third-party applications directly from Avaya and its channel partners.
Avaya, a global provider of business collaboration and communications solutions and services, today announced it has added new technology partners and their products and services to the DevConnect Select Product Program (SPP), an initiative that streamlines the way customers order Avaya-compatible applications.
Solutions from 13 new and existing SPP technology partners have been added to the program in recent months based on the strategic value they bring to Avaya's portfolio. Each is available for order directly from Avaya and its channel partners in the U.S. and Canada, with delivery, implementation, service and support provided by the SPP companies.
Recently added SPP DevConnect Technology Partners and their solutions include:
•CallCopy: A workforce optimization and management suite for Avaya Aura® and Avaya Proactive Contact that works across distributed contact center architectures and with disparate enterprise applications. •DuVoice: Hospitality applications for Avaya IP Office that include a property management system interface, automated wakeup calls, guest messaging and more. •FCS: Billing solutions for the hospitality industry that work across multiple property management systems and provide voicemail and call accounting for limited service hotels. FCS also provides professional services for Avaya Hospitality Messaging Server 400. •Knoahsoft: Workforce optimization solutions for Avaya Aura and Avaya IP Office, including Call & Screen recording, Quality & Performance management, Coaching, eLearning, Speech Analytics, Post-call Survey and Workforce Management tools. •Movitas: Mobile hospitality applications for Avaya Aura and Avaya Communication Server 1000 that allow guests to connect their mobile device to a hotel phone system for calls, messages, information and promotions. •Mutare: Speech-to-text solutions for Avaya IP Office that convert voicemail into email messages, instant messages and SMS for faster response to critical calls. •NetIQ: Network management solutions for Avaya Communication Server 1000 and Avaya Aura that accelerate the deployment of unified communications networks, helping to maintain voice quality and enabling proactive infrastructure performance improvements. •OAISYS: Voice compliance and quality monitoring solutions for Avaya Aura and Avaya IP Office that work across a wide range of deployment types and devices. •ObjectTel: Software that manages IP phones and other endpoints on an Avaya Aura network for business continuity, simplified maintenance and firmware upgrades, and remediation across multiple Avaya systems. •Phybridge: Data switch innovation that delivers Ethernet and PoE over a single pair of wire enabling companies to use their existing TDM voice infrastructure to support Avaya IP telephony solutions. •Symmetrics: A reporting and analysis suite for Avaya Aura Contact Center and Call Management System that integrates real-time, historical and call-detail data with metrics from applications and systems across the contact center - delivering a complete view of the customer experience.
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