MAHWAH, NJ -- (Marketwire) -- 02/14/13 -- Demonstrating the power of its cloud-based field service management (FSM) offering for medical field services organizations, FieldOne Systems today announced the company will showcase its award-winning Sky solution at the top medical field services conference in North America. Field Service Medical is the region's only event for medical device and support company executives and will take place in San Diego, CA, February 19 - 21, 2013.
The event addresses challenges facing medical device and equipment manufacturers looking to increase service revenue and improve client delivery capabilities. Developed from in-depth research with senior-level service executives, the show highlights strategies for optimizing service sales, improving customer soft-skills of technicians, developing third-party relationships, and expanding best practices with CRM and knowledge management systems.
"More than in any other field, medical equipment failure and resulting downtime can cause financial loss, as well as serious life or death consequences. That's why it's important that medical equipment and service companies dispatch the right technicians, on time and with all the appropriate equipment to deliver exceptional service," said Jim Hare, Senior Vice President of Sales, FieldOne Systems. "FieldOne Sky is specifically designed to address the most difficult field service challenges facing the medical industry. We look forward to demonstrating its power to attendees at the Field Service Medical conference."
FieldOne Sky enables medical device and equipment manufacturers to eliminate paperwork at every stage of a work order process -- from assignments to purchasing and accounting, while ensuring they send the right techs at the right time, with the right equipment. Sky is one of the market's leading mobile field service tools -- driving new levels of workforce productivity and client satisfaction, while reducing operational inefficiencies. The solution is architected to offer an all-inclusive view of the field service process. Imperative for the medical industry is the solution's ability to:
•Produce Shorter Wait Times: Improving customer satisfaction with automatic status updates •Cut Dispatching Costs: Reducing errors with FieldOne's Routing Optimization Engine •Lower Travel Expenses: Via automatic routing and highly efficient scheduling •Drive Mobile Power: Extensive mobile device capabilities helps track, schedule and update jobs on the road
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