News Column

TV industry looks to boost revenue from video-on-demand

December 4, 2013


Comcast Corp. has heavily marketed its video-on-demand service over the years, and its subscribers have responded with 30 billion downloads since its inception in 2003.

The problem: Comcast, a pioneer in the platform, and broadcast-TV companies have little revenue to show for it.

CBS Corp. research head David Poltrack now says video-on-demand's day may be here and it could be a new form of television.

"This is beginning to represent a very, very large marketplace," Poltrack, chief research officer at the nation's No. 1 TV network, said in a phone interview Wednesday.

For the first time, CBS, Fox, NBC and ABC are making available most current-season episodes of prime-time shows on video-on-demand services.

The upgraded on-demand content is part of the broader trend of TV networks and TV distributors connecting with "time-shifting" viewers who don't watch a show when it first airs on TV.

This season, Poltrack said, CBS viewers, taking advantage of the new availability, have watched 58 percent more minutes of CBS shows with video-on-demand than they did in the year-ago TV season: 3.5 billion minutes compared with 2.2 billion minutes. Poltrack attributed the sharp increase in minutes to TV viewers watching current CBS prime-time season shows not previously available through on-demand services.

The time-shifted minutes, Poltrack said, have boosted the viewership for CBS prime-time shows by 3 percent with the advertiser-prized demographic of adults between 18 and 49 years old.

The biggest beneficiary, Poltrack said, has been "The Good Wife," whose viewership has expanded 8 percent with on-demand.

Poltrack believes that eventually on-demand could represent "a significant part of overall TV viewing."

He and others also believe that the on-demand service could eclipse digital-video recorders, or DVRs, which allow TV viewers to tape TV shows and skip through commercials. Because DVR viewers can do this, their viewing doesn't count toward ratings in the industry standard C3 window. TV ratings today consist of the viewership the day the show airs and the three following days.

Many people today, Poltrack said, record prime-time shows on DVRs and watch them on Saturday and Sunday. Even if viewers watch a show within the three-day window on a DVR, they don't count toward TV ratings if they skip advertisements.

About 35 percent of DVR watching is done during the non-prime-time hours during the weekend, Poltrack said.

When CBS and other entertainment programming companies negotiated to make their shows available through on-demand in recent years, they insisted that the cable companies disable the skip-through functions so that the viewing can count toward C3 ratings.

CBS, Comcast and others are now talking about how to "monetize" or package all current-season TV shows and sell them to advertisers. Comcast says it's working with Nielsen Holdings N.V. on new ratings for this package of shows.

Matt Strauss, Comcast's senior vice president and general manager for video services, said on-demand viewing by Comcast subscribers for all content has risen 40 percent this year compared to 2012, and 60 percent of the viewing is TV shows.

"We are starting to see," said Brian Fuhrer, a senior vice president at Nielsen Holdings, "where a show has more (ratings) contribution from on-demand than DVR."


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